Introduction
At Slipstream we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with opportunities for internal growth.
Role Summary
Salesforce Marketing Cloud Consultant/Developer responsible for hands-on implementation and optimization of Marketing Cloud and Data Cloud solutions, with a focus on life sciences customer, HCP, and patient engagement use cases. This role designs and builds journeys, supports data-driven personalization, and partners with agencies, Customer Success Managers, and internal teams to deliver compliant email, SMS, and omnichannel engagement programs. This is a mid-level, delivery-focused, client-facing individual contributor role. No travel. Fully remote.
Core Responsibilities
- Design, build, and optimize Marketing Cloud journeys supporting email, SMS, and multichannel engagement use cases
- Implement Marketing Cloud capabilities including Journey Builder, Email Studio, Mobile Studio, Automation Studio, and Account Engagement (Pardot) where applicable
- Support Marketing Cloud Account Engagement (B2B) use cases including lead nurturing, scoring, grading, and sales alignment
- Partner with Salesforce Solution Architects and Business Analysts to translate engagement requirements into executable Marketing Cloud and Data Cloud solutions
- Collaborate with Customer Success Managers and creative/media agencies to operationalize campaign designs, templates, and journey logic
- Support Data Cloud-driven engagement use cases including data ingestion, identity resolution, DMOs, segmentation, and activation into Marketing Cloud
- Work with life sciences data sets (HCP, HCO, patient, consent, product, interaction data) to support compliant targeting and personalization
- Design and implement integrations between Marketing Cloud, Data Cloud, Salesforce CRM clouds, and external systems using APIs or middleware
- Support consent management, subscription management, and preference handling aligned to regulatory and business requirements
- Perform unit testing and support UAT for Marketing Cloud and data-driven engagement solutions
- Troubleshoot journey execution, data synchronization, and deliverability issues; support go-live and post-launch stabilization
- Follow SDLC and release practices including environment coordination, deployment readiness, and documentation
Required Qualifications
- 3–6 years of hands-on Salesforce Marketing Cloud implementation experience
- Strong experience building and maintaining journeys in Journey Builder, including data events, decision splits, and multi-entry patterns
- Hands-on experience with Email Studio and Mobile Studio (SMS) for campaign execution
- Experience with Marketing Cloud Account Engagement (Pardot) for B2B or HCP engagement scenarios
- Strong working knowledge of Salesforce Data Cloud, including data ingestion, identity resolution, DMOs, segmentation, and activation
- Experience integrating Marketing Cloud and Data Cloud with external systems or CRM platforms using APIs or middleware
- Experience working with agencies and customer success teams to deliver engagement programs
- Experience working in Agile delivery teams
Required Salesforce Certifications
- Salesforce Marketing Cloud Consultant or Salesforce Marketing Cloud Developer
- Salesforce Data Cloud Consultant
Nice to Have
- Experience with Salesforce CRM clouds (Service Cloud, Life Sciences Cloud, or Health Cloud)
- Experience working with life sciences data sets (HCP, HCO, patient services, consent, product data)
- Experience supporting regulated life sciences or healthcare engagement programs
- MuleSoft experience or familiarity with API-led integration patterns
- Experience with Agentforce or AI-driven engagement capabilities within Salesforce
- Exposure to GxP-regulated or validated environments, including consent and data governance considerations
- Additional Salesforce certifications (optional): Marketing Cloud Account Engagement Specialist; Marketing Cloud Email Specialist; Platform App Builder
Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
