Lead presales solutioning for Salesforce implementations, collaborating with stakeholders, prototyping solutions, and ensuring compliance with best practices and security standards.
We are thrilled to invite an experienced Salesforce Architect to join our team and embark on an engaging discovery journey. This role is pivotal in assisting a prominent financial services client in their service operations transformation. The successful candidate will take the lead in technical discovery, assess the current state, and architect a future-state solution leveraging Salesforce Service Cloud and its ecosystem. This is a remote contract opportunity with a duration of 6-7 weeks, commencing in May.
Responsibilities
- Lead technical discovery across core systems, including mainframe, legacy workflow, and Salesforce, to understand the client's current ecosystem.
- Map integration touchpoints and analyze data flows to ensure a smooth migration process.
- Assess the existing Salesforce footprint and provide strategic recommendations for consolidation or separation.
- Design a tailored Service Cloud reference architecture suited to the client's specific business lines.
- Define an efficient Omni-Channel design, incorporating skills-based routing and optimized queue structures.
- Propose a unified interface to streamline interactions across multiple systems, enhancing user experience.
- Provide technical insights for legacy system decommission planning, ensuring a seamless transition.
- Estimate Salesforce licensing TCO and define technical roadmap dependencies for a phased implementation.
- Collaborate with diverse stakeholders, including business experts, IT leads, and integration teams, for accurate journey mapping.
- Present architecture options, trade-offs, and recommendations to client stakeholders, ensuring a successful transformation.
- 10+ years of experience as a Salesforce Architect or Technical Lead, with a proven track record in similar engagements.
- Extensive expertise in Salesforce Service Cloud, Omni-Channel, and Financial Services Cloud (FSC) is mandatory.
- Experience with Agentforce (bots, copilot) is highly desirable, offering a competitive edge.
- Proficiency in middleware integration, particularly MuleSoft or equivalent tools, is essential.
- In-depth knowledge of REST APIs and event-driven architectures is a must-have.
- Experience with legacy workflow tools and mainframe integrations is a strong plus.
- Domain expertise in financial services, especially Annuities, Life insurance, or Wealth Management, is preferred.
- Excellent discovery skills, including current-state mapping and gap analysis, are vital for this role.
- Ability to collaborate effectively with diverse stakeholder groups, ensuring a cohesive team effort.
- Strong communication and presentation skills for client interactions, demonstrating a professional and confident approach.
Zensar Technologies Chennai, Tamil Nadu, IND Office
1A, 9/1A, 2nd Floor, MGR Main Road, Kodandarama Nagar, Perungudi, Chennai, Tamil Nadu, India, 600096
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