At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.
Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.
VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.
Overview of Role/Job Purpose:
The SAP FICA Consultant will provide SAP FICA expertise in a project setting and post go-live support roles.
Essential Duties:
- Support a full life cycle engagements, participating and leading the FICA functional area through all aspects of a CIS deployment.
- Blueprint, Configuration, Testing, and Operational support of the following FI-CA components:
- Dunning
- Payments
- Account Determination
- Settlement Rules
- Collection Agencies
- Write-Offs / Value Adjustments
- Refunds
- Security Deposits
- Installment Plans
- GL configuration and management
Skills/Qualifications:
- SAP IS-Utilities FI-CA configuration / support experience. Must be hands-on experience with all aspects of configuration of SAP, IS-Utilities FICA.
- Ability to evaluate impact of configuration or process changes across other SAP IS-U CCS modules.
- Ability to resolve configuration and functional business issues across SAP processes. Ability to work closely with clients to find solutions and identify business process improvements.
- Strong communication skills required; written, verbal, and strong interpersonal skills.
- Experience in two or more SAP implementation projects achieving production status
- Strong analytical and problem solving skills, with the ability to multi-task.
- Demonstrated ability to work in a collaborative team environment
- Bachelor's degree in Information Technology, Business, Accounting, or a related field or equivalent work experience
What VertexOne has to offer:
- Health, Personal Accidental, Term Life and Terminal Illness Insurances
- Flexible Holidays
- Employee recognition platform with monetary rewards
- 100% Remote work environment
- Initial work from home stipend
- Leadership/Coaching training programs
- Free access to Bizlibrary for unlimited professional development
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Health and wellbeing programs
- Employee bonus referral program
- Employee Discount Program
About VertexOne:
VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.
With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.
From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.
For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.
Equal Opportunity Employer:
VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.
VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.
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