Scaled Sales Associate, SMB

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

• The primary focus areas revolve around managing inbound requests (through email and phone) from hand raisers, providing exceptional customer experiences by addressing their queries promptly and effectively. This involves not only resolving their immediate concerns but also understanding their underlying needs to recommend suitable solutions.
• Assisting customers in finding optimal product & features solutions, as well as ensuring that they have access to the tools and services they need to thrive in their respective industries. SSAs are tasked with assisting customers and driving the conversation to showcase the value of different product plans and features, help choose the right fit, and share resources for successful trial and adoption.
• Guiding customers through their buyer journey, assisting them at every stage to make informed decisions that align with their goals and objectives.
• Furthermore, they should be able to identify potential upsell and cross-sell opportunities tailored to individual customer needs and requirements to assist in maximizing revenue opportunities.
• Overall, the goal is to deliver a phenomenal customer experience that instills confidence and trust in our SMB customers, fostering long-term engagement, loyalty and establish Atlassian as their go-to partner.

• 3 years+ of proven sales experience, preferably in a high-volume sales organization handling existing customer portfolio where solution and consultative selling approaches were used.
• Strong verbal and written communication skills including the ability to present to a global audience and to the customers.
• Proven track record of meeting or exceeding targets.
• Good knowledge of sales and customer platform tools including but not limited to Jira Service Management, Intercom, Salesforce etc

Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .