Market Operations & Order Fulfillment
Inventory & Demand Planning
Supplier & Source Management
Governance, Escalation & Cross-Functional Integration
Process Excellence & Continuous Improvement
Key Performance Indicators (KPIs)
ResponsibilitiesResponsible for meeting agreed market metrics - Fill rate (Line & Piece), Inventory Turns, Back orders etc.
Perform all daily/weekly/monthly processes diligently without any backlog thereby meet key deliverables.
Work closely with sources for schedule adherence and ensure timely receipt of parts at warehouse.
Handle ‘Vehicle off road’ orders promptly and provide accurate information to dealers.
Initiate airfreight for parts with potential Backorders or Vehicle Off Road orders
Maintain Inventory at optimal level and thereby meet inventory turn targets.
Communicate clearly with the suppliers on FAB and Firm requirements
Perform denial analysis and work towards implementing the containment actions.
Review forecast changes, stock order suggestions and validate
Ensure all open issues are tracked in the issue log with all specific details
Participate in markets/source issue log meetings
Follow escalation matrix & follow timely manner
Support ATB buy analysis along with affiliate supply/Purchase team.
Handle market queries in timely manner.
Work on continuous improvement initiatives and elimination of NVAs in various process steps
Work closely with Purchasing to review the supportability of overdue parts from supplier
Work with Purchasing on direct sourcing strategy through cost volume analysis
Facilitate meetings with Market, Purchasing, SCM, Warehouse, STA, Payables for early resolution of supply issues
Qualifications- Education: Bachelor’s Degree in Engineering / Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or related field.
- Experience: 3–5 years of experience in supply chain operations, inventory management, or materials planning (Aftersales/Automotive industry preferred).
- Technical Skills:
- Proficiency in enterprise ERP/MRP systems (e.g., SAP, Oracle, or proprietary inventory systems).
- Advanced Microsoft Excel skills (data modeling, VLOOKUP, Pivot Tables, macros are a plus).
- Familiarity with tracking/dashboarding tools (e.g., Power BI, Tableau).
- Problem-Solving & Analytical Rigor: Ability to analyze complex data sets, conduct root-cause analysis, and recommend actionable solutions.
- Cross-Functional Leadership: Strong communication and facilitation skills to align stakeholders from Logistics, Warehousing, Purchasing, and Finance.
- Sense of Urgency: Highly responsive to critical operational challenges (e.g., VOR orders) with a strong commitment to task closure.
- Ownership & Accountability: Demonstrates a high degree of personal accountability ("Own It") and prioritizes high-impact activities ("Do Only What Matters").
