Scrum Master, VP (ServiceNow)

Join us as a Scrum Master

• We’re looking for an experienced Scrum Master to drive a culture of continuous improvement
• You’ll make sure that your team lives by the values of Scrum, empowering them to become high performing to increase the productivity, transparency, frequency and quality of delivery
• Hone your project skills as you work with talented people in collaborative and innovative environment, with access to the bank's Agile community, experts and events
• We're offering this role at vice president level

What you'll do

This role will see you coaching and guiding your team to perform at their highest level and at a sustainable pace. You’ll remove any impediments to progress, facilitate meetings, protect the team from outside influences or distractions and work with the product owner to make sure that the product backlog is in good shape and ready for the next sprint.

Your responsibilities will include:

• Acting as process owner for the team, and maintaining the relationship with the project's key stakeholders
• Work with Product Owners, developers, and other stakeholders to ensure everyone is aligned with Scrum processes
• Facilitating discussion, decision making, and conflict resolution
• Encouraging the team to build relationships to promote internal and external communication, improving transparency, and sharing information with all interested parties

The skills you'll need

We're looking for someone with experience of successful Scrum adoption along with a Scrum Master certification. You'll need knowledge of modern development practices and tools, such as extreme programming, test-driven development and continuous integration.

You’ll also need knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency, as well as experience of building a culture of transparency within feature teams by empowering individuals and inspiring a collaborative team performance. Atleast 15 years experience of developing on SaaS based tools such as ServiceNow, with focus on implementing ITIL processes

We'll look to you to demonstrate:

• A strong background in Scrum ceremonies such as Sprint Planning, Daily Standups, Sprint Review, Sprint Retrospective and artifacts like Product Backlog, Sprint Backlog, Increment
• Familiarity with ServiceNow's Agile Development module, which allows you to manage Scrum teams, user stories, and sprints directly within ServiceNow
• Ability to create and interpret dashboards, reports, and performance analytics related to project progress and team performance
• Good understanding of Web Technologies like JAVA Script, XML, HTML, AJAX, CSS or HTTP
• Should have ITIL V4 Certificate

Hours

45

Job Posting Closing Date:

03/03/2025