About the team: You will be a part of the AI team, which is responsible for developing AI features at Helpshift. The AI team has built product features like User Intent Detection, AI-Powered Answers, Agent CoPilot features, etc by building our own ML models and leveraging generative AI. The team consists of Full Stack Developers, Backend Engineers, ML Engineers and Data Scientists.
Descriptions:
· Work collaboratively with cross-functional teams to develop new features that enhance our product offerings and impact thousands of customer service representatives globally.
· Write scalable, maintainable, and clean code to meet performance and architectural standards.
· Ensure the technical feasibility of UI/UX designs, collaborating with designers to bring pixel-perfect designs to life.
· Create reusable code and libraries to optimise development efficiency and ensure code consistency.
· Optimise frontend and backend applications for maximum speed and scalability, continuously monitoring and improving performance.
· Identify bottlenecks, bugs, and performance issues, and proactively address them to ensure a seamless user experience.
· Maintain code quality, organisation, and test coverage, promoting best practices and code review. Plus, conduct and participate in code reviews to ensure high code quality and adherence to coding standards.
· Provide guidance and mentorship to junior developers, fostering their growth and development.
· Stay up-to-date with emerging frontend and backend technologies and trends, exploring their potential application to improve our products.
Must Have:
· Bachelor’s Degree in Computer Science (or equivalent).
· 4-6 years of medium / large scale server-side software development and client-side JavaScript experience.
· Thorough knowledge of CS fundamentals: Data structures, the time complexity of algorithms.
· Proficiency in modern web tech stack including HTML5, CSS3, and ES6.
· Good understanding of ReactJS and reFlux and Flux.
· Familiarity with build tools like Webpack, Babel, and Gulp.
· Knowledge of Posix compliant Operating Systems (we develop on Mac OS X and deploy on GNU/Linux).
· Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka, or Postgresql at scale.
· Experience in working with a distributed version control tool. (We use Git)
· Handy with the shell and automation tools.
· Experience in writing Unit, Functional & Regression tests.
· Excellent verbal and written communication skills.
· Display strong work ethics. Be a team player with a strong sense of ownership and collaboration.
· Willing to learn new technologies.
Nice to Have:
· Experience in CSS frameworks like SASS, Tailwind, and Redux.
· Knowledge of functional programming is a plus (We use Clojure).
· Knowledge of working with services for ML applications is a plus.
· Experience with benchmarking systems for performance and failure detection is good to have.
- Hybrid setup
- Worker's insurance
- Paid Time Offs
- Other employee benefits to be discussed by our Talent Acquisition team in India.
Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status
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