CrowdStrike Logo

CrowdStrike

Security Advisor, Falcon Complete (セキュリティアドバイザー) (Remote)

Job Posted An Hour Ago Reposted An Hour Ago
Be an Early Applicant
Remote or Hybrid
Hiring Remotely in Tokyo
Mid level
Remote or Hybrid
Hiring Remotely in Tokyo
Mid level
The Security Advisor ensures the health and security of Falcon Complete customers by assessing environments, providing recommendations, and resolving issues. This role is customer-facing and emphasizes communication and technical skills.
The summary above was generated by AI

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:​
The Falcon Complete Security Advisor works within a team of advisors focused on overall health and security posture of all Falcon Complete customers. The ideal candidate will demonstrate a combination of technical, security, and customer management skills aimed at guiding customers towards a successful and secure experience with Falcon Complete. Under the direction of leadership, this role will execute daily tasks to ensure Falcon Complete can achieve its mission to stop breaches.
*Role required native to high business level Japanese. (Role is customer facing)

What You'll Do:

  • Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.

  • Provide Falcon Complete customers with recommendations that align to improved security including trend analysis, configuration analysis, and improved product capabilities.

  • Meets with the customer on established cadence to provide service overview, opportunities for improvement, and recommendations that align to improved security.

  • Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.

  • Contact customers directly upon identification of misalignment with Falcon Complete standards.

  • Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.

  • Develop and provide customers with service reports and stats as requested.

  • Partner with internal teams to ensure customer satisfaction.

  • Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues. 

What You'll Need:

  • 3+ years in Cybersecurity focused role.

  • Customer empathy and ability to guide customers towards desired outcome.

  • Excellent customer-facing communication skills including verbal and written.

  • Partner with CrowdStrike teams to troubleshoot and resolve customer issues.

  • Adept in Windows, Linux, and MAC operating systems.

  • Experience or demonstrated knowledge of threat detection and incident response.

  • Bachelor's degree in Technology and/or Cybersecurity or relevant experience.

  • Native to fluent Japanese, with conversational English.

Bonus Points:

  • Incident Management and CSIRT operation

  • Change Management

  • Malicious Code: Detection and Response

  • Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).

  • Intrusion Detection and Response

  • Experience working with complex, sophisticated clients

  • Strong analytical capabilities and a desire to learn new things

  • Able to work across multiple teams to resolve customer issues and requests

  • Demonstrated experience as a security advisor or consultant

  • Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck a plus.

#LI-BS1

#LI-Remote

Benefits of Working at CrowdStrike:

  • Remote-friendly and flexible work culture

  • Market leader in compensation and equity awards

  • Comprehensive physical and mental wellness programs

  • Competitive vacation and holidays for recharge

  • Paid parental and adoption leaves

  • Professional development opportunities for all employees regardless of level or role

  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

  • Vibrant office culture with world class amenities

  • Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

Top Skills

Linux
macOS
Mdr/Xdr
SIEM
Ueba
Windows

Similar Jobs at CrowdStrike

An Hour Ago
Remote or Hybrid
Tokyo, JPN
Junior
Junior
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
The Sales Programs Enrichment Specialist will facilitate and operationalize sales enrichment programs, support onboarding, and enhance sales rep productivity through collaboration and data analysis.
Top Skills: Google AppsLinkedin Sales NavigatorMicrosoft Office SuiteOutreachSalesforce
An Hour Ago
Remote or Hybrid
8 Locations
Junior
Junior
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
As a Services Operations Analyst, you'll support the Professional Services team by developing proposals, managing requests, and tracking operational metrics.
Top Skills: ConfluenceFinancialforceJIRAExcelRfpioSalesforce
6 Days Ago
Remote or Hybrid
Tokyo, JPN
Senior level
Senior level
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
The Specialist Sales Manager will drive new business for CrowdStrike's Falcon Complete and Identity Protection services, targeting strategic enterprise accounts in Japan, developing relationships and collaboration with partners to achieve revenue targets.
Top Skills: Identity SecurityMicrosoft Active DirectoryMicrosoft Entra IdOkta

What you need to know about the Chennai Tech Scene

To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account