Senior Analyst - Accounts Receivable

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

We are looking for a Senior Executive - Collections to join our AR/ Collections team in Chennai. You will be responsible to manage below reponsibilites.

• Monitor accounts to identify outstanding invoices and follow up with customers via phone, email to reduce the aged debt.
• Prioritize customer touches, work with internal teams for first and second resoutions
• Ensure the payments are been collected on time by corresponding with customers.
• Investigate & reconcile historical data and clear the old pending invoices.
• Maintain up-to-date documentation of customer follow up's and payment status.
• Preparation of weekly and monthly MIS on time and circulate accurately
• Coordinate in documenting audit requirements.
• Coordinate with internal teams to resolve the issues raised by customers.

Qualifications

• Min Graduate with 4-6 years experience in international B2B collections, AR & should be having good knowledge of accounting concepts.
• Should have excellent communication skills written and oral. ( Must have)
• Comfortable working with targets and rotational shifts.
• Should have knowledge in order to cash process.
• Should have knowledge in processing payments and refunds, disputes. etc,
• Working knowledge of MS word and Excel.
• Negotiation and problem-solving skills

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.