Senior Analyst - Customer Insights

Grade Level (for internal use):

The Team: The Customer Insights and Commercial Analytics team is a high-impact function operating at the intersection of business intelligence, customer experience, and commercial strategy. We partner with leaders across the division to transform complex data into actionable insights, accelerating revenue growth and margin expansion. Our work is critical to shaping the future of how we serve our global customers through innovation in AI, automation, and advanced analytics.

The Impact: As a Senior Analyst for Customer Insights, you will be the voice of the customer, backed by data. You will analyze customer behavior, feedback, and engagement to uncover key insights that drive retention, guide product strategy, and enhance the overall customer experience. Your work will directly help the business understand what our B2B customers need and how we can better serve them.

What’s in it for you:

• Become a subject matter expert on the S&P Global customer, influencing decisions that impact the entire customer lifecycle.
• Work with diverse datasets, including usage, CRM, and customer feedback, to build a holistic view of our client base.
• Develop your skills by mentoring junior analysts and collaborating with a global team of analytics professionals.
• Gain visibility by presenting your findings and strategic recommendations directly to senior management.

Responsibilities:

• Develop, maintain, and enrich analytics solutions and tools focused on the customer lifecycle, from acquisition to retention.
• Analyze complex customer datasets to extract actionable insights on behavior, trends, and opportunities.
• Collaborate with global teams to understand customer needs, identify data gaps, and build solutions to enhance customer engagement and mitigate churn risk.
• Present clear and compelling findings and data-driven recommendations to senior management and stakeholders.
• Manage and deliver on quick-turnaround ad-hoc projects related to specific customer inquiries or trends.
• Mentor junior analysts and apply advanced analytics to unstructured customer feedback to uncover deeper insights.

What We’re Looking For:

• Bachelor's degree in a quantitative field, with 5+ years of experience in a customer analytics or insights role, preferably in a B2B environment.
• Advanced proficiency in Power BI, including a proven record of building complex interactive dashboards with advanced DAX, coupled with strong Excel skills.
• Strong knowledge of SQL for querying and manipulating large datasets from relational databases.
• Exceptional communication skills, with a proven ability to listen to stakeholder needs and articulate complex customer insights clearly and concisely.
• A positive, proactive attitude with strong problem-solving abilities and a collaborative mindset suited for working in a global team.

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.