The Senior Analyst, Incident Manager role involves managing incidents and ensuring effective resolution, while promoting a collaborative environment. Responsibilities include overseeing incident management processes and coordinating with various teams to enhance operational efficiency.
Job Description:
Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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The Incident Management Analyst is responsible for overseeing Incident and Major Incident Management processes, ensuring quick resolution of high-impact issues and reporting metrics to identify improvement areas. The role includes supporting Problem and Change Management processes, ensuring compliance, leading Major Incident calls, and coordinating with technical teams for service restoration.
Top Skills:
Itil
Cloud • HR Tech • Information Technology
The Incident Management Analyst is responsible for the end-to-end management of incidents and communication during Major Incidents, ensuring quick resolution and adherence to processes within the organization. This role also supports Problem and Change Management processes, focusing on improving service availability and implementing corrective actions.
Top Skills:
ItilMs O365
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The Group Lead for Global GBS is responsible for overseeing operations, optimizing processes, and ensuring efficient use of resources. This role involves coordinating with various departments to implement strategic initiatives and drive performance improvements.
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