Support and grow customer adoption of Mastercard's AINS Transaction Risk Monitoring via MPGS. Manage customer relationships, drive upsells, participate in implementations, coordinate internal teams, and ensure ongoing customer satisfaction and engagement globally.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Market Delivery
This role will be focused on supporting AI Network Service(AINS) customers that utilize our Transaction Risk Monitoring product via the Mastercard Payments Gateway Service (MPGS). The role will primarily be focused on working with existing and potential external customers to drive adoption, engagement, and satisfaction with the TRM services provided through MPGS globally.
Role
- Drive additional adoption of AINS services through MPGS
- Manage new potential customers/relationships
- Upsell additional services and opportunities to existing MPGS/AINS customers
- Participates in customer implementation and status meetings
- Ensure continued satisfaction of existing customers
- Coordinate between Implementation, Product, and MPGS internal teams.
All About You
Essential Knowledge, Skills, and Experience:
- Bachelors in Computer Science or related field with experience in AWS, SQL and APIs
- Experience working in payments
- Experience working with fraud and/or fraud solutions
- Good communication skills
- Must be detail oriented and have the ability to document all tasks
- Ability to meet multiple deadlines in a dynamic work environment
- Experience interacting with customers and asking effective, forward thinking questions
Desired Knowledge, Skills, and Experience:
- General understanding of technical deployments and fraud software
- Ability to support customers in their local dialect
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Market Delivery
This role will be focused on supporting AI Network Service(AINS) customers that utilize our Transaction Risk Monitoring product via the Mastercard Payments Gateway Service (MPGS). The role will primarily be focused on working with existing and potential external customers to drive adoption, engagement, and satisfaction with the TRM services provided through MPGS globally.
Role
- Drive additional adoption of AINS services through MPGS
- Manage new potential customers/relationships
- Upsell additional services and opportunities to existing MPGS/AINS customers
- Participates in customer implementation and status meetings
- Ensure continued satisfaction of existing customers
- Coordinate between Implementation, Product, and MPGS internal teams.
All About You
Essential Knowledge, Skills, and Experience:
- Bachelors in Computer Science or related field with experience in AWS, SQL and APIs
- Experience working in payments
- Experience working with fraud and/or fraud solutions
- Good communication skills
- Must be detail oriented and have the ability to document all tasks
- Ability to meet multiple deadlines in a dynamic work environment
- Experience interacting with customers and asking effective, forward thinking questions
Desired Knowledge, Skills, and Experience:
- General understanding of technical deployments and fraud software
- Ability to support customers in their local dialect
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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