The Senior Analyst, Operations handles transactions, improves processes, meets service level agreements, and resolves cases to enhance user satisfaction while setting personal learning goals.
Job Description - Senior Analyst, Operations
Roles and Responsibilities:
Comes up with new ideas to improve in own work area. Identifies personal learning goals, leverages formal as well as informal learning mechanisms and prioritizes learning.
Requirements Qualifications:
Preferred Skillsets:
Roles and Responsibilities:
- Executes transactions as per prescribed guidelines and timelines and follows all predefined procedures with the objective to meet SLA target and to ensure that the performance parameters are met and exceeded within the guidelines, policies, and norms of company
- Resolves individual cases that need re-work In Order to ensure high C-Sat scores from the end user
Comes up with new ideas to improve in own work area. Identifies personal learning goals, leverages formal as well as informal learning mechanisms and prioritizes learning.
- Sets challenging goals for own self, demonstrates a sense of urgency to deliver on these goals in a timely and efficient manner. Has attention for details and focuses on delivering first time right out puts in a timely manner
Requirements Qualifications:
- 1-3 years of experience in Operations
- Good Communication skill with neutral accent
- Good Knowledge about MS office tools
- Bachelor's degree (Non - Technical)
- Rich experience in US Insurance platform Usage
- Hands-on experience in US Insurance Domain, preferably Life insurance, annuities, and Retirement
- Critical thinking, Quick Learner, Flexible
- Open to Night Shifts
Preferred Skillsets:
- Proficiency in excel and typing is must. Minimum 35 WPM
- Good English written & listening skills
Top Skills
Excel
MS Office
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