The Senior Application Support Analyst will provide L2/L3 support for the firm's cryptocurrency trading platform, managing production incidents, user management, and operations. The role requires monitoring system stability, implementing process improvements, and collaborating with various teams, ensuring optimal performance of trading systems including APIs and FIX protocols.
Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team.
Responsibilities
- Primary responsibility includes but not limited to,
- User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.
- Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner.
- Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations.
- Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation.
- Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users.
Required Skills
- 7 to 15 yrs of Production Support experience preferably within the Banking or Financial Service industry.
- Technical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is must.
- Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities.
- Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.
- Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred.
- Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in clear and concise manner.
- Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain.
- Must be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlines.
- Self-starter and able to quickly pickup new concepts, business areas and technologies.
- Open to shift work and weekend support.
Top Skills
Bash
Python
SQL
Unix
Similar Jobs
Be an Early Applicant
The Advisory Software Support Engineer at Pitney Bowes supports AEM-based systems by resolving critical production issues, managing deployments, ensuring high system performance, and participating in Agile development. Responsibilities include monitoring environments, enhancing capabilities, and collaborating with cross-functional teams to ensure optimal operations.
Be an Early Applicant
As a Lead Support Application Engineer at Cadence in Bangalore/Noida, you will provide technical support for IC level Power System analysis products, work closely with customers to debug complex issues, and guide them with implementing software in their design methodologies. You will have opportunities for technical knowledge acquisition, exposure to industry design practices, and contribute to key technology solutions. Join a diverse team passionate about innovation and technology.
Be an Early Applicant
The Tools Support Engineer - Polarion at Aptiv will collaborate with cross-functional teams to bring innovation and overcome obstacles. The role includes working with Python and Polarian tool, planning and managing time effectively against targets.
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
