The Senior Application Support Engineer provides L1 support for credit card applications, leads incident management, monitors batch processes, and collaborates with vendors to resolve issues.
At 3Pillar, we focus on providing exceptional support for cutting-edge technologies that revolutionize industries. As a Senior Application Support Engineer, you'll play a crucial role in our dynamic team, contributing to critical projects that redefine urban living, establish new media channels for enterprise companies, or drive innovation in healthcare. This opportunity goes beyond providing technical support – it's about creating epic solutions that leave a lasting impression in the market. If your passion for problem-solving and technical expertise fuels your drive to make a real-world impact, consider this your pass to the captivating world of Application Support! 🚀💻
Responsibilities
- 5 years of experience Support for enterprise applications (preferably in BFSI or lending domain).
- Basic understanding of Loan Origination System (LOS) and Loan Management System (LMS).
- Familiarity with ticketing tools like JIRA, ServiceNow, or Freshdesk.
- Good knowledge of SQL for basic queries and data validation.
- Strong troubleshooting, communication, and documentation skills.
- Ability to understand business processes in lending and financial services.
- Comfortable working in shifts or on-call support if needed.
Minimum Qualification
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Certification in ITIL v3/v4 preferred.
- Strong problem-solving and analytical skills, with a proven track record of handling complex technical issues.
- Excellent communication and interpersonal skills, with experience in supporting enterprise applications and an understanding of application development processes.
Regards
Rajan Paul
Top Skills
Appdynamics
Grafana
Splunk
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