Wilhelmsen group Jobs

Senior Application Support Engineer

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In-Office

Chennai, Tamil Nadu, IND

Senior level

In-Office

Chennai, Tamil Nadu, IND

Senior level

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The Senior Application Support Engineer will resolve complex Salesforce application production issues, perform troubleshooting, mentor junior engineers, and contribute to custom development and SOPs.

The summary above was generated by AI

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

We are looking for a Senior Application Support Engineer for Chennai location, to join our company.

In Wilhelmsen Port Services, we provide our customers with peace of mind while we handle their cargo, their vessels and their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere around the world, we send a ship safely out to sea again to fulfil its purpose. We match local expertise with strict global standards, making sure we consistently make our customers’ port calls as efficient and safe as possible.

Who you are:

You are a senior Salesforce professional who excels at complex problem-solving in production environments. You combine deep technical troubleshooting skills with the ability to contribute to planned development work, and you take ownership of issues through to permanent resolution.

What you will be doing:

Own resolution of complex production issues for Salesforce applications, acting as a senior escalation point

Perform deep technical troubleshooting using Apex debugging, Developer Console, Workbench, logs, and monitoring tools

Conduct root cause analysis (RCA) and drive permanent fixes in collaboration with development teams

Contribute to custom Salesforce development (Apex, LWC, Flows, integrations) as part of planned delivery work

Support release activities, including deployment validation, post-release verification, and rollback support

Mentor mid-level and associate support engineers

Contribute to and maintain SOPs, runbooks, and knowledge articles

Required experience and skills:

10+ years of Salesforce development and/or application support experience

Strong hands-on expertise in Apex, Flows, LWC, integrations, and debugging tools

Proven experience handling production incidents and driving RCA

Ability to balance development and support responsibilities effectively

Strong communication and ownership mindset

Preferred Certifications

Salesforce Platform Developer I or II

Salesforce Certified Administrator

ITIL® Foundation

Sounds interesting? If you can see yourself in this role, please let us know why you are our new Senior Application Support Engineer.

Work location: Chennai, India

Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.

#WPS

What you need to know about the Chennai Tech Scene

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