Encora Logo

Encora

Senior Application Support_RAFT

Sorry, this job was removed at 05:11 a.m. (IST) on Monday, Feb 17, 2025
Be an Early Applicant
Chennai, Tamil Nadu
Chennai, Tamil Nadu

Senior Application Support_RAFT


Important Information

Location: Chennai

Experience: 6 years

Job Mode: Full-time

Work Mode: Hybrid 

                                                                                                                                                 

Job Summary

 

You as an Application Support Specialist will provide 2nd level support for a Business-Critical Application RAFT for the DHL DGFF division. This requires technical abilities to ensure that customer inquiries and issues are resolved within the Service Level Agreement targets. As a member of the support team, you will work on Incident and Problem management and participate on projects with other teams towards business. You will actively work on improvement plans, developing automation, and monitoring scripts.

 

Responsibilities and Duties

 

  • Application (2nd level) Support - Ensuring that requests for support are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures. Ensures users and other interested parties are kept informed of progress and that corrective action is taken to avoid delays in accordance with SLAs
  • Spotting potential problems early and taking pro-active action to stop them occurring and/or having a major disruptive impact
  • Cooperating with 3rd level support (external vendor), e.g. for the development of system enhancements to overcome known problems or further fulfill user requirements
  • Being responsible for resolution of assigned tickets, finding workarounds and following root causes to resolve issues permanently.
  • Providing advice and guidance to less experienced colleagues
  • Supporting delivery of build projects through its lifecycle (focus on user and technical acceptance testing (UAT/TAT), RTP and post implementation support)

 

Qualifications and Skills


  • Accounting & financial knowledge
  • Experience with application support
  • MS-Azure cloud knowledge
  • MS Windows Administration knowledge
  • PostgreSQL & MongoDB with SQL knowledge
  • Advanced English (written and spoken)
  • Advantage will be additional experience with:
    • RPA or any Automation skill
    • Scripting
    • Experience with corporate environment


 

Role-specific Requirements


  • Customer focused personality
  • Fast learning attitude
  • Ability to prioritize and multi-task to achieve goals and deadlines
  • Strong analytical thinking
  • Team player
  • Advanced communication skills
  • Proactive mindset

About Encora


Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 


At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.


Encora Chennai, Tamil Nadu, IND Office

No. 11, Doxa Business Center, Rattha Tek Tower, MR Road Thoraipakkam , Chennai, India, 600097

Similar Jobs

24 Days Ago
Chennai, Tamil Nadu, IND
Junior
Junior
Other
The role involves troubleshooting and resolving application issues, supporting corporate applications and providing training to users. The IT Applications Support member acts as a single point of contact for queries, maintains customer service standards, and contributes to process development and support efficiency within a team environment.
Top Skills: .Net TechnologyAgileAngularjsAWSBootstrapCloud ApplicationsCSSGitHTMLItil StandardsJavaScriptNode.jsNoSQLOperations Help DeskReactService Desk SupportSQLSql ScriptingSvnSystem ConfigurationUser AdministrationWeb Application Frameworks
9 Hours Ago
Chennai, Tamil Nadu, IND
Senior level
Senior level
Artificial Intelligence • Cloud • Internet of Things • Software • Cybersecurity • Industrial
As a Software Engineer at Caterpillar, you will design, develop, and deploy digital applications, working with modern frameworks like React and Angular. Responsibilities include collaborating across teams, mentoring junior engineers, managing complex systems, and implementing best practices for software quality and performance. A solid understanding of web technologies and cloud development is essential.
Top Skills: AngularAWSAzureCSSCypressHTMLJavaScriptNode.jsPlaywrightReactReduxSassTypescriptVitejsWebpack
9 Hours Ago
Chennai, Tamil Nadu, IND
Junior
Junior
Artificial Intelligence • Cloud • Internet of Things • Software • Cybersecurity • Industrial
The Software Engineer will drive the development of cloud-based web applications, providing technical delivery according to specifications. Key responsibilities include applying Java and related technologies, analyzing requirements, and collaborating with the team to create technical specifications and estimates.
Top Skills: AjaxAWSAzureEclipseGitHibernateJ2EeJavaJdbcJpaJSONJunitMavenRestSpring BootSQLWeb Services

What you need to know about the Chennai Tech Scene

To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account