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Role: Senior Technical Writer
Title: Senior Associate, Documentation & Training
Location: Bangalore
About Us
Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
Besides its SaaS business, Circles operates three other distinct businesses:
- Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
- Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
- Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
We have an opening for a Technical Writer who wants to gain valuable experience and exposure in a hyper-growth environment in Bangalore, India.
About This Role
As our Technical Writer for Product, you will be at the intersection of product, technology and business. You will be responsible for creating enterprise-grade documentation for technical and non-technical stakeholders on the functions of our product suite.
Job Responsibilities
Writing:
- Research by accessing knowledge databases and interviewing product/technology experts
- Create and maintain awesome-quality technical and product documentation consisting of various content formats (text, images, videos) and ensuring that it is consistently accessible and available to Circles.Life audiences - internal and external.
- Create collaterals for product marketing in various formats (infographics / videos / slides) for internal & external stakeholders.
- Work closely with engineering, product and support teams to ensure the quality, discoverability and accuracy of the content you create, develop and maintain
- Work closely with design teams to prepare layout of the technical/product manual
Training:
- With a deep Understanding of product knowledge, design and develop training collaterals and product marketing collaterals for the consumers of software product on how it works.
- Create multimedia (Slides, Videos, Infographics etc.) training nuggets for the various stakeholders.
Minimum Qualifications
- 2+ years experience in technical documentation in the software domain.
- Must have excellent command over the English language.
- Able to understand operational workflows, product functionality and technical concepts, and translate them into easy to comprehend stories creatively.
- Must be well equipped to break down complex concepts and technical functionality into high quality engaging videos; must be well-versed with video editing.
- Must have impeccable writing skills with respect to grammar, punctuation and sentence structure.
- Detail oriented and accurate in writing to produce error-free content.
- Proactive and experienced in working with multiple deadlines in a fast paced environment.
- Efficiently and seamlessly collaborate with remote teams.
- Must be able to produce at least two samples each of previously created video and technical writing content.
Good to have Qualifications
- Experience in working with SaaS products.
- Experience in working in an agile environment.
- Video creation / editing with voice over & transcriptions.
- Experience in reading/understanding api request-responses.
Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
To all recruitment agencies: Circles will only acknowledge resumes from agencies specifically retained for the role.
We regret to inform you that only shortlisted candidates will be contacted for interviews.
