Key Responsibilities
1. Operations Management
Plan, coordinate, and monitor FTL shipments from origin to destination.
Ensure timely placement and movement of vehicles as per customer requirements.
Track shipments and proactively resolve delays or disruptions.
Maintain daily MIS reports and operational dashboards.
2. Vendor & Fleet Management
Identify, onboard, and manage transport vendors and fleet operators.
Negotiate freight rates and ensure cost efficiency.
Monitor vendor performance and compliance with SLAs.
Ensure vehicle availability based on demand forecasts.
3. Customer Coordination
Serve as a point of contact for clients regarding FTL shipments.
Understand customer requirements and provide logistics solutions.
Handle escalations and ensure timely issue resolution.
Maintain high service quality and customer satisfaction levels.
4. Documentation & Compliance
Ensure proper documentation (LR, POD, e-way bills, invoices, etc.).
Ensure compliance with transportation regulations, safety standards, and company policies.
Maintain accurate records of shipments and billing data.
5. Cost & Budget Control
Optimize routing and load planning to reduce transportation costs.
Monitor freight costs and identify cost-saving opportunities.
Ensure billing accuracy and timely invoicing.
6. Technology & Tracking
Work with TMS (Transport Management System) for operations tracking.
Use GPS and tracking tools for real-time shipment visibility.
Generate performance reports and analytics.
7. Team Coordination
Coordinate with warehouse teams, dispatch, and planning teams.
Guide and support junior team members (if in managerial role).
Key Skills & Competencies
Strong knowledge of FTL transportation and logistics operations
Vendor negotiation and management skills
Good communication and stakeholder management
Analytical and problem-solving ability
Familiarity with TMS, GPS tracking systems, and MS Excel
Ability to work in a fast-paced and dynamic environment
Qualifications
Graduate / Postgraduate in Logistics, Supply Chain, Business Administration, or related field
Certifications in Logistics/Supply Chain (preferred)
Experience
Executive: 2–5 years in logistics/FTL operations
Manager: 5–10 years in FTL / transportation operations
Key Performance Indicators (KPIs)
On-time vehicle placement and delivery
Freight cost optimization
Vendor performance metrics
Shipment tracking accuracy
Customer satisfaction levels
Reduction in transit delays and claims
Work Conditions
May require working in shifts or extended hours
On-call support for operational issues
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