Senior Associate, Program Operational Excellence - Elevate

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow makes work, work better for people. Our cloud-based enterprise platform and products streamline and simplify how work gets done. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
The Strategic Customer Engagements (Elevate) team focuses on driving high-impact strategies that support ServiceNow's long-term revenue growth through larger and more complex transactions. The Complex Deal Strategies & Development team this role would be supporting works upstream from the sales cycle-shaping and qualifying strategic opportunities, codifying repeatable pursuit motions, and aligning cross-functional teams to accelerate our largest deals.
One of our key focus areas is a strategic enterprise AI customer program, aimed at identifying and scaling AI-led pursuit plays across our most strategic global customers.
As a Senior Associate, Program Operational Excellence - Elevate you will help operationalize and scale repeatable deal development motions, including leverage motions like Now Next AI GTM. You will manage the intake, triage, and tracking of strategic pursuits, oversee execution cadence, and support the development of reusable tools, templates, and playbooks. This role offers high visibility and cross-functional collaboration across Sales, Industry, Value, Product, Engineering and Executive Customer Advocacy teams.
This is an ideal opportunity for a high-performing early-career professional looking to apply strategic thinking, program rigor, and operational excellence to large deal development in a high-growth technology environment.
Priorities & Responsibilities
Operationalize Strategic Pursuit Motions

• Enable intake, triage, and qualification of early-stage strategic large deal opportunities across priority accounts for Now Next AI

• Manage a portfolio of Enterprise AI-led pursuits, maintaining visibility into status, progression, and execution milestones.

• Drive alignment with Elevate leadership, Field Sales, Product, Engineering and other cross-functional teams to ensure readiness and next steps.

• Support account teams through customer pitches and manage engagement processes

Build Scalable Infrastructure, Playbooks, and Reporting

• Develop and maintain standardized templates, tools, and frameworks to support Now Next AI program

• Capture and distill best practices from active engagements into reusable assets and playbooks for other deal development motions

• Continuously refine internal processes to improve velocity, clarity, and execution quality across strategic motions.

• Parter with cross-functional teams to build valuable dashboards to automate tracking

Enable Cross-Functional Collaboration

• Collaborate with Executive Customer Advocate teams to prioritize co-innovation efforts with top-tier customers

• Partner with Product leaders to ensure use case feasibility and roadmap alignment

• Deliver clear reporting and strategic insights through executive readouts and leadership briefings

Qualifications

• 3-5 years of experience in strategy consulting, enterprise SaaS go-to-market, sales/sales operations, or strategic program management, ideally with exposure to software, corporate strategy, or business development.

• 2-3+ years Sales experience in a direct quota carrying role a plus

• Bachelor's or Master's degree in Business, Engineering, IT, or a related discipline.

• Strong business acumen and problem-solving skills; able to translate customer priorities into actionable commercial strategies.

• Exceptional communication skills-capable of delivering concise executive summaries, slides, and stakeholder updates.

• Proficient in Excel, PowerPoint, and common SaaS tools; experience with dashboards or reporting tools is a plus.

• Demonstrated ability to manage cross-functional initiatives and influence stakeholders in fast-paced, matrixed environments.

• Highly organized self-starter with strong time management, a growth mindset, and a collaborative, team-oriented approach.

• Curiosity about AI and interest in shaping enterprise use cases-technical expertise not required but storytelling ability is valued. Your superpower is strategically connecting the dots.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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