The Content Writer will produce engaging content for clients, conduct research, collaborate on strategies, and ensure content meets quality standards while managing multiple projects.
Company Description
Sutherland is looking for an enthusiastic Content Writer who is a self-learner to enrich client operations information with easy-to-follow articles, decision trees or other content. As a Content Writer, you will be responsible for producing high-quality, engaging, and informative content across various digital platforms. Your primary focus will be to create compelling product support content that drives customer engagement and reduces product returns.
Job DescriptionResponsibilities:
- Conduct thorough research on industry-related topics using digital tools, such as Google Analytics and keyword research tools to generate ideas and gather information to support content creation.
- Collaborate with the client to develop content strategies that align with our business objectives and target audience.
- Leverage existing SOPs and troubleshooting documents to author customer facing articles and decision trees.
- Read through exhaustive verbose existing content to restructure information and create simple step-based and easy to follow content.
- Able to comprehend and write content and align to client tone of voice.
- Author and format content in DITA using Oxygen XML editor or other DITA XML based tools.
- Proofread and edit content to ensure grammatical accuracy, coherence, and adherence to style guide and client guidelines.
- Create new templates, if required, to author different article types.
- Streamline processes and build flowcharts where applicable.
- Meet deadlines and manage multiple projects simultaneously.
Our most successful candidates will have:
- 1-3 years as a content writer, technical writer, or editor
- Exceptional writing, editing, and proofreading skills with a keen eye for detail.
- Experience doing research using multiple sources.
- Excellent command of the English language and strong communication skills.
- Ability to meet deadlines.
- Graduate in English literature or related field and relevant experience is an added advantage.
- Previous experience of working in DITA XML is an added advantage.
- Experience with Content Management Systems and basic HTML, and XML.
- Portfolio of published articles is preferred.
- Experience with text-based AI, LLM models is an added advantage.
Location: Chennai
Top Skills
Content Management Systems
Dita
Google Analytics
HTML
Keyword Research Tools
Llm Models
Oxygen Xml Editor
Text-Based Ai
XML
Sutherland Chennai, Tamil Nadu, IND Office
Gateway office Parks,, A6, 6th Floor, A1, GF, 5th,6th & 7th , B2 block, # 16, GST Road, Perungalathur,, , Chennai, TN , India, 600063
Sutherland Tambaram, Tamil Nadu, IND Office
GST Road, Tambaram, Tamil Nadu, India, 600045
Similar Jobs
Artificial Intelligence • Analytics
Collect, analyze, and interpret large datasets to generate actionable insights. Write complex SQL queries, create and run macros, use Python and Selenium for automation, and produce regular performance reports (weekly/monthly/quarterly). Collaborate cross-functionally to identify automation opportunities and drive process improvements supporting management decision-making.
Top Skills:
Sql,Vba,Power Bi,Tableau,Excel,Python,Selenium,Macros
Cloud • Information Technology • Productivity • Software • Automation
Lead security operations and engineering efforts, mentoring a high-performing team, collaborating on security practices, and promoting security culture across the organization.
Top Skills:
AWSAzureGCPTerraform
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Oversee journal entries, report unallocated balances, manage hierarchies, and coordinate with teams for financial operations. Requires strong analytical and communication skills.
Top Skills:
ExcelMicrosoft TeamsMS OfficeOutlookPowerPointWord
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
