The Senior Associate role involves data processing, troubleshooting, ensuring data quality for customer and vendor data, and managing E2E process flows. Responsibilities include individual contribution, KPI alignment, and case management in customer experiences.
Job Description Jl1 Process Expert
1) Excellent in system processing, speed and quality of data entry
2) Should be work as an individual contributor and deliver on KPI’s and daily tasks
3) Should be able to troubleshoot issues with the identification of process issues. Solution oriented
4) Horizontal stitching of the E2E process, able to understand process maps and create IOP/SOP. Should know how to file manage and process data.
5) Ensuring data quality input for Customer, Vendor master data & Standard material codes
6) Testing E2E files, Process Flows, Data flows, and reporting capabilities, and Control effectiveness
7) Troubleshoot, investigate & escalate testing & process challenges to the correct desks
8) Align & Seek guidelines for KPI’s and process flow directions from the Project team and GPL’s.Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to): - Customer channel management - Case Management - Customer onboarding and relationship management - Contract and dispute management - and more. Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems. A colleague at this level performs work that is based on routines and any new knowledge is generally acquired through short explanations and simple instructions. Colleagues perform highly specific task or tasks of limited scope and responsibility that have well-defined processes and procedures and readily available instructions. The job requires little or no prior work experience within the functional area and the colleague is not expected to exercise independent judgment. Works under close supervision.
1) Excellent in system processing, speed and quality of data entry
2) Should be work as an individual contributor and deliver on KPI’s and daily tasks
3) Should be able to troubleshoot issues with the identification of process issues. Solution oriented
4) Horizontal stitching of the E2E process, able to understand process maps and create IOP/SOP. Should know how to file manage and process data.
5) Ensuring data quality input for Customer, Vendor master data & Standard material codes
6) Testing E2E files, Process Flows, Data flows, and reporting capabilities, and Control effectiveness
7) Troubleshoot, investigate & escalate testing & process challenges to the correct desks
8) Align & Seek guidelines for KPI’s and process flow directions from the Project team and GPL’s.Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to): - Customer channel management - Case Management - Customer onboarding and relationship management - Contract and dispute management - and more. Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems. A colleague at this level performs work that is based on routines and any new knowledge is generally acquired through short explanations and simple instructions. Colleagues perform highly specific task or tasks of limited scope and responsibility that have well-defined processes and procedures and readily available instructions. The job requires little or no prior work experience within the functional area and the colleague is not expected to exercise independent judgment. Works under close supervision.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
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What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
