Senior Billing Analyst (Finance and Accounting)

Introduction to Demandbase: 

Demandbase helps B2B companies hit their revenue goals using fewer resources. How? By using the power of AI to identify and engage the accounts and buying groups most likely to purchase. Our account-based technology unites sales and marketing teams around insights that you can understand and facilitates quick actions across systems and channels to deliver big wins. It’s flexible, scalable ABM built for you.

As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have offices in the San Francisco Bay Area, Seattle, and India, as well as a team in the UK, and allow employees to work remotely. We have also been continuously recognized as one of the best places to work in the San Francisco Bay Area including, “Best Workplaces for Millennials” and “Best Workplaces for Parents”!

We're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of living out our mission to transform how B2B goes to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!

As a Senior Billing Analyst, you'll be doing

• Should have 5+ years of experience in Billing.
• Review customer contracts, understand billing details and extract billing information. Proven experience in O2C process
• Establish relationships with internal teams, cross functional teams and customers in order to provide excellent customer service
• Maintain open communication with management and feel comfortable providing feedback upward regarding daily processes and tasks
• Maintain billing queue alongside alongside other team members by responding to all tickets/requests within three business days
• Work closely with Billing Manager to ensure a smooth billing/invoicing process by sharing all billing related information received and requested in the billing queue
• Maintain all portal invoices and monitor/action on rejected items in Monto tool within three business days
• Manage/resolve all invoices missing a PO by engaging with Sales Representatives until PO is received and updated in ERP, SFDC and invoice
• Work closely with Collections team to ensure all information that affects cash collections is shared
• Manage a specific set of collections via direct communication with customers and Sales Representatives to drive a lower DSO and improved cash collections
• Train alongside all team members to learn internal processes providing feedback and insight 

Experience/Qualification:

• Proven work experience as billing analyst or O2C associate.
• Solid understanding of basic accounting principles/revenue processes.
• Hands on experience in operating MS Office tools.
• Proficiency in English and Customer Service Orientation.
• High degree of attention to detail.
• BS Degree in Finance, Accounting or Business Administration.
• Should possess experience to work across multiple applications and billing engines.
• Having experience on NetSuite and Salesforce ERP will be an added advantage.
• Experience in dealing with International Clients.

Our Commitment to Diversity, Equity, and Inclusion at Demandbase

At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.

We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!

We acknowledge that true diversity and inclusion require ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.