Senior Billing Analyst

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

As a Senior Billing Analyst, you will be an active lead to all Billing Analysts as well as manage your own responsibilities. This position reports to the Global Billing Manager and working hours will be 2:00pm IST -11:00pm IST. 

You will: 

• Oversight and execution of billing for all of LivePerson’s customers, including subscription and transactional products.
• Oversight of the Billing Team.
• Ensure existing customers receive excellent service, accurate invoicing, and custom billing solutions.
• Resolve all billing errors; work with various teams to implement automated fixes and/or manual controls to prevent identified errors.
• Subject Matter Expert for billing processes; participate and review testing of system enhancements/modifications to existing functionality and processes.
• Prepare and review various billing analyses and reconciliations; identify potential issues, recommend and implement process improvements.
• This role interacts with multiple departments across LivePerson. It also involves extensive customer and other 3rd party interaction.
• Responsible for professional execution of accurate and timely billing which drives cash flow and financial performance as well as internal and external customer satisfaction.
• Help work with and discover how each individual team member contributes their talents and help them achieve their goals.

You have:

• Bachelor’s Degree (Accounting) or 5+ years of work experience will be considered.
• Minimum of 5 years of billing experience (preferably within SaaS or technology industry).
• Minimum of 3 years experience MSA (contract) review.
• Minimum of 3 years of leadership experience is required. 
• Advanced Excel is required.
• Experience with Google Suite (Sheets, Docs, etc) is a plus, not required. 
• Experience with business systems like Zuora, and Salesforce - a huge bonus.
• Ability to create reports/presentations.
• Ability to reconcile accounts and understand general ledger transactions.
• General knowledge of accounting principles and experience with month-end closing processes.
• Strong critical thinking and analysis skills required; Develops solutions to problems, identifies and proposes alternatives.
• Independently determines/develops solution approach; Self-motivated and action-oriented; hands-on, “roll up your sleeves” mentality required.
• Strong work ethic, results-driven, and commitment to meeting deadlines and achieving company and department goals.
• Ability to successfully accomplish all responsibilities in a fast-paced, growing and demanding environment.
• Strong communication skills, both verbal and written.

Benefits: 

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.