Senior Business Analyst

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Working as a part of the Revenue Operations team, the role requires you to work closely
with senior leadership, sales, marketing, and customer success functions, for helping them
take data-driven decisions.

Roles and responsibilities

• Collaborate with cross-functional team members to come up with actionable, high- impact
  insights across product lines and functions.

• Semi-independently develop and implement regular reporting of key performance metrics
  including forecasting, funnel analysis, pipeline management etc.,

• Communicating findings to stakeholders and taking initiatives for improving business
  performance.

• Ensure that data and analysis is presented in a format that is appropriate for a varied
  audience using data visualization, dashboards, or other methods.

• Utilize strong database skills to work with large, complex data sets to extract insights.
  Filter and cleanse unstructured (or ambiguous) data into usable data sets that can be
  analysed to extract insights and improve business processes

• Using advanced analytics and metrics to improve processes and provide data-driven
  forecasts of potential costs, revenues, and risks of business initiatives

Bachelor's or Master's degree in Business, Analytics or a related field from premier institutions, with work experience of 4 to 7 years. Work experience in e-commerce, internet, software, and SaaS industries is a plus.

Key Skills/Requirement:

• A passion for helping organizations understand how to solve problems through advanced
  data analytics in a fast-paced, technology-oriented environment. 

• Familiarity with database technologies and tools for data transformation and processing (SQL knowledge is mandatory). Prior experience in data modelling, advanced Excel is preferred

• Experience in building management dashboards and driving sales metrics with a visualization tool such as Tableau, Power BI, etc. 

• Experience in transforming business requirements into analytical models, designing algorithms, developing reports from structured & unstructured data to provide actionable insights for the sales team, preferably using python. 

• Hands on any CRM experience with basic understanding of sales processes and knowledge of key sales metrics 

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.