Senior Business Analyst - Retail/Commercial Banking

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Q2 is seeking a dynamic and experienced Senior Business Analyst to join the Service Delivery Centre of Excellence (CoE). As part of this role, you will contribute to delivering innovative digital banking solutions to our North American Banking & Financial Services Clientele. Joining a high-performance team, you'll be at the forefront of technology, involved in implementing and supporting custom code for clients. If you thrive on problem-solving and exceeding client expectations, we invite you to be a part of this dynamic position.

RESPONSIBILITIES:

• Collaborate with stakeholders, including clients, product managers, program and project managers, technical teams, and quality assurance teams, to gather, analyze business requirements, and configure Q2's digital banking platform.
• Facilitate requirements workshops, stakeholder meetings, and product demonstrations to gather feedback, address concerns, and ensure alignment with project objectives.
• Lead the development of comprehensive business requirement documents (BRDs), user stories, and functional specifications to articulate project scope, objectives, and deliverables.
• Conduct in-depth analysis of existing business processes, systems, and data to identify areas for optimization and enhancement.
• Perform thorough business analysis validations on deliverables before releasing them to customers, ensuring alignment with business requirements, quality standards, and regulatory compliance.
• Conduct thorough testing and validation of implemented solutions to ensure adherence to business requirements, quality standards, and regulatory compliance.
• Lead customers through the test strategy and user acceptance testing (UAT) process, ensuring comprehensive test coverage and successful validation of digital banking products.
• Provide ongoing support and assistance to clients during the implementation and UAT phase, addressing any issues or concerns, and facilitating continuous improvement initiatives.
• Analyze customer tickets and triage issues effectively, collaborating with the technical support team to prioritize and resolve issues promptly.
• Drive customer discussions to proactively resolve queries, concerns, and blockers, leveraging deep domain knowledge and technical expertise to provide effective solutions.
• Work in shift from 2:00 PM IST to 12:00 AM IST, providing dedicated support to customers during their operational hours and accommodating global time zone requirements.
• Serve as an expert in digital banking products, offering guidance to internal teams and clients, while also demonstrating expertise in US banking trends and industry best practices.

EXPERIENCE AND KNOWLEDGE:

• Bachelor’s degree in business administration, Information Technology, or related field and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience of Business Analyst/Consultant working on Banking & Financial Services Industry with in-depth banking knowledge.
• At least 2 years of experience working on Core Banking or Digital Banking products/platforms.
• Proficiency in utilizing essential project management and analysis tools, including Jira, Confluence, Visio, and other industry-standard software
• Excellent communication skills
• Good interpersonal skills
• Strong analytical and problem-solving skills
• Motivated by providing excellent Customer Service
• Passion for technology
• Desire to join a winning team, prove yourself, and ramp up quickly

PREFFERE:

Master's degree in business administration, Information Technology, or related field Demonstrated ability to collaborate with cross-functional teams and leverage subject matter experts effectively. Familiarity with industry best practices, project management methodologies, and agile principles.

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off 

• Career Development & Mentoring Programs 

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

• Community Volunteering & Company Philanthropy Programs 

• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.