Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
POSITION REQUIREMENTS
FORMAL EDUCATION – B.E Degree completion in IT / Computer Science stream.
TECHNICAL SKILLSET REQUIREMENTS
- Senior – Customer Support (U.S Customers) / Senior – Technical Troubleshooting
- Any CRM experience (Service Now, MS Dynamics, BMC Remedy)
- SAP Basics - nice to have but not mandatory.
- Batch Monitoring / Application Monitoring (nice to have but not mandatory)
- Handling issues within 1- hour to Same Business Day priority
KNOWLEDGE & EXPERIENCE:
- Excellent English communication skills, and customer service skills required.
- Likely to receive / perform 3-5 calls per shifts for establishing connectivity with products.
- 24/7 rotational shift basis with a shift change once every 2 months.
- Should possess mailbox monitoring and handling skills.
- Self-Motivated and independent worker when necessary to achieve high output results.
- Strong communication skills via phone and email for interacting with staff, colleagues, customers, and external third parties
- Detail oriented individual who is a people person and has a positive attitude.
- Ability to follow instructions but also has confidence in making suggestions to improve processes.
Preferred: (3 - 5 years of continuous work experience)
- Technical Help Desk – troubleshooting experience.
- Global Customer Service Agent experience
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
