Senior Business System Analyst (Change & Release Management)

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At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

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Position Overview

We are looking for a Senior Business System Analyst to support our Release Management and Test Management functions. In this role, you will work with the Team Lead and other stakeholders to ensure the delivery of application updates, patches, and new features. Responsibilities include coordinating and executing SAP releases, handling change requests, managing testing activities, and collaborating with business and technical teams to maintain operations. The ideal candidate should have experience with SAP systems and familiarity with ServiceNow for release and change management, along with a team-oriented approach to problem-solving.

Responsibilities

Change & Release Management Support:

• Assist the team in managing and coordinating end-to-end release activities, including scheduling, planning, and deployment of application updates and patches.
• Utilize ServiceNow to support the entire release lifecycle, from tracking tasks to ensuring all change approvals and documentation are complete.
• Ensure that all quarterly/weekly release activities are properly tracked and documented within ServiceNow.
• Support the creation and maintenance of release schedules, ensuring alignment with development, testing, and business priorities.
• Monitor release progress within ServiceNow, updating stakeholders on release statuses and handling any issues that may arise during the release cycle.
• Work with business and technical teams to identify potential risks and mitigation strategies.

Test Management Support

• Assist in defining and managing test plans, test cases, and scripts, ensuring alignment with release cycles and business requirements.
• Track and document the testing lifecycle, including progress and results. Ensure all test cases and defects are logged and monitored through to resolution.
• Employ Change Management procedures to document and monitor testing-related issues and defects, ensuring proper management of all defects throughout the testing phase.
• Help facilitate communication between the testing team, development team, and business users.
• Provide support in generating test status reports and communicating testing progress to stakeholders.

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.

Requirements

Experience:

• 5+ years of experience in business analysis, supporting SAP systems and applications with a focus on release and test management.
• Proven experience in using ServiceNow for managing change requests, release management, and defect tracking in an enterprise environment.
• Strong understanding of SAP release and test management processes, with experience in coordinating or supporting SAP system updates, patches, and deployments.
• Experience working with SAP modules (e.g., SAP ERP, SAP S/4HANA) and using ServiceNow to track release and test activities.
• Experience with Office 365 products is preferred, with a particular emphasis on Microsoft Project.

Skills:

• Collaboration: Strong communication skills with the ability to collaborate effectively across teams, including business users, technical teams, and project managers.
• Problem Solving: Analytical and troubleshooting skills to quickly identify issues in the release or testing process and coordinate resolution.
• ServiceNow Expertise: Proficient in ServiceNow Change Management, Incident Management, and Release Management modules. Ability to track, monitor, and manage releases and changes using ServiceNow.
• Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and priorities while maintaining attention to detail.

All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.

Education:

• Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field and/or experience.
• SAP certifications or relevant IT certifications (e.g., SAP Certified Application Associate, ISTQB, ITIL) are a plus.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.