The Senior Customer Solutions Engineer will serve as a technical advisor, ensuring customer success with Cloudflare products, managing relationships, and providing technical guidance. Responsible for onboarding, retention, and identifying opportunities for expansion with a focus on internet technology and standards.
Location: Sweden
Role Summary
As a Senior Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer's lifecycle. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent. Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment.
As a CSE, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions. Fundamentally, you are enamored with how the internet works.
You will work closely with the Customer Success Manager (CSM) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support. Customer success will drive you through the entire organization as you seek out and implement scalable solutions for your customer's needs.
Role Responsibilities
Role Requirements
Nice-to-Have Skills
Role Summary
As a Senior Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer's lifecycle. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent. Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment.
As a CSE, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions. Fundamentally, you are enamored with how the internet works.
You will work closely with the Customer Success Manager (CSM) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support. Customer success will drive you through the entire organization as you seek out and implement scalable solutions for your customer's needs.
Role Responsibilities
- As a critical member of the Account Team you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers:
- You will be part of a regional team and will work closely with CSMs supporting the regional book of business
- From a technical perspective, as part of the account team, your primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices
- Ensure customer retention and expansion through relationship building and participation in periodic account reviews to contribute your expertise on technical topics
- Provide customers with clear proactive technical guidance and expertise across all our products
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
- Proactively identify opportunities for expansion for existing customers
- Promote retention by capturing and communicating gaps in product or features
- Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices
- The role requires 20-50% travel to attend meetings with customers, attend conferences, and other industry events, and to collaborate with your Cloudflare teammates.
Role Requirements
- 8+ years of prior post-sales customer relationship management
- Deep understanding of how the internet works and the desire to expand that knowledge. For example:
- Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
- Reverse and forward proxies and the applications of both
- Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
- Performance aspects of an internet property, such as Speed, Latency, Caching, Video Streaming, HTTP/2, TLSv1.3
- Enjoying the adventure of troubleshooting and solving technical problems
- Understanding why Cloudflare plays an increasingly important role on today's internet
- Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
- Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
- Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts. It's incumbent on us to stay up to date not only with Cloudflare's specific products, but with industry trends.
- Ability to manage a project, work to deadlines, and prioritize between competing demands
- Fluent in English and Swedish.
Nice-to-Have Skills
- Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2
Top Skills
Bash
Bot Management
Dns
Firewalls
HTTP
JavaScript
Osi Model
Python
Tcp/Ip
Tls
Wafs
Zero Trust
Similar Jobs at Cloudflare
Cloud • Information Technology • Security • Software • Cybersecurity
Drive Cloudflare's expansion in the iGaming sector by developing client relationships, exceeding sales quotas, and leading contract negotiations.
Top Skills:
Cdn SolutionsNetwork Security
Cloud • Information Technology • Security • Software • Cybersecurity
As a Territory Account Executive, you'll drive sales in the Nordics, manage relationships, and guide enterprise clients in digital transformation.
Top Skills:
Cloud ArchitecturesNetworking
Cloud • Information Technology • Security • Software • Cybersecurity
Lead and grow a team of Account Executives in the Nordics, focusing on B2B SaaS sales, driving new business and expansion opportunities while exceeding revenue goals.
Top Skills:
Salesforce
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.