Bounteous Logo

Bounteous

Senior CX Research Specialist

Sorry, this job was removed Sorry, this job was removed at 12:18 p.m. (IST) on Tuesday, Jun 24, 2025
Be an Early Applicant
Hybrid
Chennai, Tamil Nadu
Hybrid
Chennai, Tamil Nadu

Similar Jobs at Bounteous

Yesterday
Hybrid
Chennai, Tamil Nadu, IND
Senior level
Senior level
Agency • Digital Media • eCommerce • Professional Services • Software • Analytics • Consulting
The Senior Braze Developer manages end-to-end marketing campaigns using Braze, collaborates with marketing teams, and ensures data security and personalization in campaigns.
Top Skills: APIsBrazeCSSHTMLJavaScriptLiquidRest ApisSoap
5 Days Ago
Hybrid
Chennai, Tamil Nadu, IND
Mid level
Mid level
Agency • Digital Media • eCommerce • Professional Services • Software • Analytics • Consulting
The Senior Resource Specialist coordinates resource allocation across teams, manages project staffing needs, and ensures efficient delivery of services while promoting information security practices.
Top Skills: Google SheetsExcelMS OfficeOpenair
10 Days Ago
Hybrid
Chennai, Tamil Nadu, IND
Mid level
Mid level
Agency • Digital Media • eCommerce • Professional Services • Software • Analytics • Consulting
The Procurement Specialist will support teams in APAC, EMEA, and Americas with digital transformation projects through effective procurement processes.
Top Skills: Procurement
We are seeking a Customer Experience (CX) Research Specialist to join our dynamic Innovation Studio. In this role, you will serve as the right-hand to the Experience Strategist, delivering research, insights, and curated inspiration that drive customer-centric innovation. You’ll combine research rigor with creativity, helping uncover customer needs, market opportunities, and experience best practices across industries such as Telecom, B2B, and MarTech.

Responsibilities

  • Research and Discovery
  • Conduct qualitative and quantitative research to understand customer behaviors, needs, motivations, and pain points.
  • Perform competitor and market landscape analyses with a focus on Telecom, B2B, and Marketing Technology industries.
  • Support primary research activities, including survey design, customer interviews, and usability testing.
  • Insights Curation and Analysis
  • Curate relevant case studies, customer journey maps, industry reports, and customer experience benchmarks.
  • Analyze research findings to extract actionable insights and strategic recommendations.
  • Prepare research briefs, trend reports, and insight summaries for use by the Experience Strategist and broader studio team.
  • Strategic Support
  • Assist in designing and preparing workshop materials, innovation frameworks, and ideation session inputs.
  • Collaborate with the Experience Strategist to translate research into opportunity areas and CX strategies.
  • Help visualize insights through charts, infographics, and storytelling formats to enhance strategic presentations.
  • Operational Excellence
  • Maintain an organized and up-to-date research and inspiration library for the studio.
  • Track and manage research project timelines and deliverables to ensure alignment with broader strategic initiatives.

Qualifications

  • 5+ years of experience in research, insights, customer experience, UX research, Design, or related fields.
  • Strong skills in qualitative and quantitative research methodologies.
  • Comfortable gathering, analyzing, and synthesizing large amounts of data into clear narratives.
  • Familiarity with customer journey mapping, persona development, and experience frameworks.
  • Experience using research and insights tools such as:
  • Survey and feedback platforms (e.g., Qualtrics, Medallia, SurveyMonkey)
  • Journey orchestration and CX platforms (e.g., Salesforce, Adobe Experience Cloud, Genesys)
  • Analysis and visualization tools (e.g., Excel, Tableau, Adobe, Power BI, Airtable)
  • Collaboration and documentation tools (e.g., Miro, Confluence)
  • Excellent written, visual, and verbal communication skills.
  • Highly organized, proactive, and passionate about delivering exceptional customer experiences.

Preferred

  • Industry experience or familiarity with Telecom, B2B business models, or the MarTech ecosystem.
  • Background in CX, Design, Innovation Strategy, or UX Research.
  • Familiarity with design thinking, agile methodologies, or human-centered design processes.
  • Ability to work in a fast-paced, ambiguous environment and manage multiple priorities.

Bounteous Chennai, Tamil Nadu, IND Office

8th Floor, Global Infocity Park, #40, Dr MGR Main Rd, Perungudi, Chennai, Tamil Nadu, India, 600096

What you need to know about the Chennai Tech Scene

To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account