Senior Demo Engineer

Job Description

• Work closely with our Solution Engineers to deliver high-impact, customized demos to prospects and customers, highlighting advanced features, integrations, and technical capabilities based on specific customer use cases and business needs.

• Act as a technical subject matter expert, addressing customer questions around architecture, integrations, security, scalability, and other complex topics during the demo process.

• Build quick prototypes and customizations to demonstrate the integration capabilities of the Freshworks platform.

• Develop tools that help automate the demo build process and create efficiencies for our Solution Engineers.

• Work closely with the sales team to develop demo strategies, create proof of concept environments, and provide content that helps facilitate the sales process.

• Maintain and troubleshoot demo environments, ensuring that everything is running smoothly before customer presentations. Work with engineering teams to address any technical issues related to product demos.

• Provide mentorship to junior demo engineers and sales engineers. Help train new hires and share best practices for delivering effective demos and handling complex customer queries.

Qualifications

• We’re looking for professionals with 3-5 years of professional experience. Experience as a Demo Engineer or in a related technical role is a plus.

•  Bachelor’s or Master's degree in CS/SE/EE/IS/MIS or related work experience is extremely desirable.

• Experience with technologies such as Python, JavaScript (jQuery), Django, AWS (EC2, Lambda), HTML, CSS. Web development experience with Django is a huge plus.

• Experience in designing web based solutions and understanding of microservices.

• Mobile application development (iOS or Android) experience is a huge plus, including using mobile SDKs within apps.

• Experience working with APIs (REST, JSON/HTTP).

• Excellent technical skills and programming skills are a must for this role. You will rely on these skills every single day!

• Guide team members with your technical expertise

• Your ability to work on a cross-functional team and collaborate is key. You must possess solid verbal, written, presentation and interpersonal communication skills.

• You are a highly driven individual with an execution focus and a strong sense of urgency

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.