Company Description
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 15,300 trained professionals in a worldwide network of over 330 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
IS Global Service Center (GSC) operating from Chennai, India, is a part of IS supporting Expeditors IT operations. IS GSC has grown to 500+ employees today delivering world class Information services globally. This Product based Strategic Center's IT transformation has delivered a radical change to Expeditors IT manpower profile and skills over the past three years and will continue to deliver services as we continue to grow responsibly in the coming years.
Job Description
The Architect in Customer Experience drives architectural initiatives for the Customer Experience Portfolio to deliver business outcomes. This architect is responsible for providing architectural clarity in support of business needs and systems operating environment. This architect provides guidance and is responsible for aligning the technical work of CXP Portfolio and enterprise strategic direction related to development and delivery of technology stacks, interoperability, API’s, and deployment strategies. This architect will provide direction within ARTs as well as influence and knowledge sharing with the CXP Architect, Enterprise Architect, and across the enterprise.
KEY RESPONSIBILITIES
- Collaborating with the cross functional Enterprise architects to contribute to, understand and support the strategic technical direction of the enterprise
- Collaborating with key stakeholders to provide a high-level, all-inclusive vision of solutions and development initiatives
- Defining key technical initiatives that support Lean Budgets via Enabler Epics
- Helping in building value streams adhere to the budget guardrails for retiring solutions
- Leading the strategy for building and maintaining the architectural runway
- Understanding and communicating Strategic Themes, and other key business drivers for architecture, to technical and nontechnical stakeholders within tenant.
- Driving architectural initiatives in the ART and participating in epic analysis where applicable
- Influencing common modeling, design, and coding practices
- Promoting Continuous Delivery Pipeline and DevOps capabilities
- Collecting, generating, and analyzing innovative ideas and technologies to use across the business
- Facilitating the reuse of code, components, and proven patterns
- Synchronizing the following disciplines across solutions whenever applicable: System and data security, quality production infrastructure, user experience (Lean UX), scalability, performance, and other Nonfunctional Requirements (NFRs)
- Coach developers and identify training opportunities
- Prepare, manage, and coordinate breakdown of Portfolio Enablers into ART or Team Enablers
- Understand the Architecture of all systems and address conflicting or divergent approaches
- Create and implement strategies for technology adoption.
Qualifications
Minimum Qualifications
- Personal and professional alignment with Expeditors culture and ten critical success factors
- Proven experience as a logistics and technology-oriented leader
- Strong leadership, communication, and execution capabilities
- Experienced problem solver, strong collaborator and able to provide clarity around complex topics
- Experience with DevSecOps, Lean, Agile and the Scaled Agile Framework (SAFe)
- Assertive personality, interpersonal, action and outcome driven leadership
- Ability to actively inspire, coach, mentor and motivate
- Ability to promote autonomy, mastery and purpose, through empowerment and creating leaders
Desired Qualifications
- BA/BS Computer Science, MIS, or related degree preferred
- Global logistics/Supply chain business knowledge (minimum 5 years of experience)
- Experience in a technical role such as systems/data/business analysis, project management, or software development (1 year minimum)
REPORTING STRUCTURE
- Manager, Information Services, Customer Experience
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday
- Health Plan: Medical Insurance
- Employee Stock Purchase Plan
- Training and Education Programs
- Unlimited opportunities for career advancement
