Senior Director - Engineering

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press, including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship

Responsibilities:
• Inspire, lead and grow a team of software engineers, engineering managers, and quality 
assurance personnel.
• Manage product milestones, deployment cycles & overall product roadmap.
• Technical leadership for product and across all engineering requirements.
• Design and run engineering processes.
• Continuously improve and drive best practices around software engineering & lead the 
craftsmanship, resilience, and scalability of your solutions.
• Bring a passion to stay on top of tech trends, experimenting with and learning new 
technologies, participating in internal & external technology communities, and mentoring 
other members of the engineering community.
• Encourage innovation, implementation of cutting-edge technologies, inclusion outsideof-the-box thinking, teamwork, self-organization, and diversity.
• As a key member of the executive team, work with product management, architecture 
and professional services to deliver and maintain compelling products to market.
• Ship great products under stringent deadlines and in the face of ambiguous 
requirements and changing business priorities.
• Bring tested methodologies and tools of iterative, asynchronous development to the 
company.
• Reduce the time-to-insights window for new customers.
• Responsible for the overall development and release life cycle.

BE/ B. Tech. in Computer Science /Software Engineering from a reputed college/university.
• 15+ years of industry experience with experience leading engineering teams with over 50+ software engineers.
• Hands-on experience in building large-scale distributed systems with AWS
• 5+ years of direct people management experience.
• Experience communicating with technical and non-technical stakeholders at all levels across the business.
• Experience in building highly scalable Enterprise SaaS software is a big plus.
• Exceptional leadership skills and proven experience in shaping team culture.
• Proven ability to headhunt, attract, retain, and coach engineering talent from top companies and universities.
• Strong analytical skills and passion for answering questions with data
• Bachelor's degree in computer science, engineering, or a related discipline.
• Proven record of building, managing, and sustaining product organizations.
• Must have the ability to influence people at the business unit level.
• Must have the ability to understand the technical and non-technical aspects of product development.
• Excellent problem-solving skills.
• Excellent verbal and written communication skills.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.