The Senior Director—Mainframe Operations—This role will oversee a broad range of service delivery to fulfill client expectations and day-to-day operations across all major MF technologies. A background in the banking, capital market, or insurance industry is most desirable, and the role is focused on delivering client outcomes for a specific set of mainframe clients.
This individual will manage the teams that administer multiple Mainframes running on z/OS systems, using various technologies like Console/Batch Monitoring, Scheduling, DB2, IMS, CICS, Storage, etc.
The direct mainframe experience is essential; the successful candidate will need to rely on their business acumen, ability to build relationships, and strategic mindset to drive the team to successful outcomes.
Strong business acumen is used to operate the organization as a business unit, driven by metrics, benchmarks, and progress milestones. A proven track record or project management principles and a process orientation are foundational experiences to be leveraged. The successful candidate will be responsible for rethinking the assumptions behind how traditional services are built and thinking how to mature, enhance and continuously improve capabilities through innovation and automation.
As a relentless ally, the successful candidate will anticipate client expectations and incorporate needs proactively into client roadmaps. The candidate will be a skilled communicator who can influence internal and external stakeholders at multiple levels. The candidate will be able to navigate complex technical topics and communicate them with clarity, brevity, and impact.
Leverage your breadth of experience to lead the organization through cross-functional and collaborative efforts. Partner with solutions and sales to shape new opportunities and presales efforts.
An engaged and motivated leader sees the value in our associates. Coach, mentor and leverage our talent management processes to effectively lead managers, build your talent and create a highly engaged team.
Key Areas of Focus for this Role
- Strong experience on Mainframe Services Delivery
- Provide leadership and direction to the functional/matrix organization.
- Comfortable navigating ambiguity and setting direction.
- Excellent communication skills, able to summarize complex topics into actionable insights. Build relationships and lead with internal and external teams.
- Leverage systems and data to make decisions, track progress and drive outcomes.
- Strong balance of personal accountability, resilience and agility.
- Detail orientation and follow up skills to both trust and verify team outcomes.
- Develop, assess, adhere to completion of personnel, departmental, and company goals.
- Participate in and provide timely responses to all internal and external audits
What the Ideal Candidate Brings to this Role
Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.
Required Qualifications
- 20+ years of related experience with a bachelor’s degree. Relevant work experience will be considered in place of a bachelor’s degree.
- Able to manage up, down, and across organizations, clients, and/or functions.
- Experienced in diverse mainframe technical environments. Experienced in one or more mainframe infrastructure, hardware, system programming technologies and/or application development. Alternative experiences must include high learning agility to acquire mainframe technology knowledge and apply previous experiences to achieve operational outcomes.
- Possess communication skills to appropriately lead at the client/team/Business unit levels.
- Experienced leading complex projects and programs.
Preferred Qualifications
- Background in Banking, Capital Market, or insurance industry and focused on delivering client outcomes for a specific set of Mainframe Clients.
- Knowledge in one or more areas of mainframe discipline.
- ITIL or ITSM oversight or expertise in Release, Change and CMDB
- Knowledge system IPL processes
- Project management experience
