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The Senior Director, Revenue Operations will lead the Revenue Operations team, focusing on enhancing operational efficiency in the B2B customer journey and overseeing the technical implementation of systems that support revenue growth for ChowNow's restaurant partners.
ABOUT US:
ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.
We support over 20,000 restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash.
Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.
About the Position:
As the Senior Director, GTM Revenue Operations, you will play a pivotal role in operationalizing key company strategic initiatives that impact execution, launch, growth, and scale phases across all restaurant-facing teams. Leading the GTM Revenue Operations team, you will focus on driving effectiveness and efficiency in the B2B Customer Journey. The Director, GTM Revenue Operations will oversee the three pillars of the Revenue Operations function at ChowNow - Operations, Infrastructure and Insights.
The GTM Revenue Operations department will service the internal ChowNow teams to ensure restaurants can flow efficiently through the customer journey. This department is tasked with building, supporting and enhancing the tools needed to power revenue growth. The RevOps team will oversee the technical implementation and ongoing support of the software, tools & systems that run our restaurant facing internal operations. Additionally, the RevOps team will ensure that these tools are built with the user experience in mind thus providing each function with the information & process needed to operate their job.
This is a remote role that reports to the Chief Revenue Officer and will oversee the Revenue Operations & Business Systems teams.
This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.
WHAT WE LOVE ABOUT YOU:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
WHAT SUCCESS LOOKS LIKE:
Within 30 Days You’ll:
- Learn how the current Business Systems and Revenue Operations team operate.
- Meet cross-functional partners across the business and develop a solid understanding of the Revenue Operations mission.
- Evaluate open projects, priorities, challenges and opportunities within the team, and begin bringing organization to daily execution.
- Begin partnering with your team to effectively solve open issues.
- Unearth areas of opportunity to create efficiencies within the team.
Within 60 Days You’ll:
- Take over facilitation of key standing cross-functional and management team meetings (pipeline review, top of funnel review, bottom of funnel review, etc).
- Take on direct ownership for creation of key deliverables including plan modeling, commission plan design, commission payment reconciliation, etc.
- Become acquainted with the full GTM tech stack and vendors, and effectively orchestrate ongoing collaboration.
- Lean into the Salesforce Revamp project and facilitate alignment on the solution and execution plan.
Within 90 Days You’ll:
- Have full familiarity with business needs across the GTM organization, and effectively prioritize and manage Rev Ops execution to support goals.
- Manage and maintain a dynamic 12-month Revenue Operations roadmap to support optimal GTM execution across new customer acquisition, retention, and expansion, including ongoing enhancements to the tech stack to enable scale and efficiency.
- Advise the leadership team on initiatives and experiment design to unlock more growth
You Should Apply If You:
- 10+ years of revenue operations experience in a high-performance, rapid-growth environment
- 4+ years of experience managing teams
- Excellent project management skills
- Comfortable overseeing administration of sales tools such as Salesforce, Marketo, Outreach, LeanData, and prospecting tools
- Extensive experience designing reports, dashboards, and presentations to tell effective stories
- Proven track record of successfully training and managing adoption with sales teams
- Proven aptitude for managing pipelines, forecasting, and territory planning
- Experience collaborating with C-level executives
About Our Benefits:
- Expected Base Salary Range (depending on candidate location): $193,800 - $252,000 with the potential to earn a bonus
- Ongoing training and growth opportunities.
- A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
- Rock solid medical, dental, and vision plans.
- Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
- Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
- 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
- 401(k) Matching
- Employer-contributing student loan assistance program or continuing education reimbursement program
- Commuter benefits (including Uber Pool).
- Employee Stock Incentive Plan.
- Pet insurance for your fur babies
- Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
- Enough freedom to spread your wings while still holding you accountable.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required.
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.
Information Regarding Recruiting Scams: ChowNow does not engage in outreach to prospective candidates by text message about employment opportunities, interviews, or employment offers, and we do not make job offers after only one interview. ChowNow does not ask candidates to submit sensitive personal information (Passport details, banking information, etc.) as part of the interview process. ChowNow employment offers are made by a ChowNow Talent Acquisition team member with a @chownow.com email address only. ChowNow does not ask candidates to provide funds to the company for onboarding, equipment, or supplies. If you receive an employment inquiry or employment offer from a non @chownow.com email address, consider it spam.
Read here about your California privacy rights.
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Top Skills
Leandata
Marketo
Outreach
Salesforce
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