The role involves alarm analysis, troubleshooting, and maintenance of IP nodes, ensuring high service availability, and resolving trouble tickets.
Join our Team
About this opportunity
This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers ,switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.
What you will do
You will bring
About this opportunity
This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers ,switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.
What you will do
- Actively Supervising of ITSM Ticket queues to maintain MTTR.
- Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
- Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
- First point of contact for support of any alarm/event/KPI related issues.
- Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
- Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).
- Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
- Node health checks and backups & trouble-shoot the deviation identified.
- Sharing details for MIR & CSR to respective teams.
- End to End Network Understanding.
- 3PP/OEM handling, Problem management support, Data Analytics, Customer Governance Handling.
You will bring
- Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing.
- Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
- IP Security protocols- IPSEC, GRE, VPN, CGNat.
- CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN.
- Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces).
- Product/Vendor knowledge on CISCO (mandatory) & Ericsson is preferable.
- Good Communication & trouble-shooting skills.
- 5-10 years of relevant in IP Domain
Top Skills
Bfd
Bgp
Bgp-Lu
Border-Leaf Architecture
Cgnat
Cisco
Gre
Hsrp
Ip Networking Protocols
Ip Security Protocols
Ipsec
Isis
L2Vpn
L3Vpn
Ldp
Mpls
Mstp
Ospf
Rstp
Rsvp
Segment Routing
Spine-Leaf Architecture
Stp
Switching Vlan
Te
Vpn
Vrrp
Vx-Lan
Ericsson Chennai, Tamil Nadu, IND Office
Ericsson Chennai Hub Office
Key IT stretch along OMR with strong tech presence. Close to residential areas, eateries and the coast, offering a relaxed lifestyle with good connectivity to central Chennai.
Similar Jobs at Ericsson
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Responsible for alarm analysis, troubleshooting IP nodes, managing trouble tickets, and ensuring service restoration and availability to meet SLAs.
Top Skills:
BgpCgnatCiscoGreIp Networking ProtocolsIpsecIsisLdpMplsOspfRsvpVpn
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The role involves supervising ITSM ticket queues, handling alarm analysis, resolving customer tickets related to IP nodes, and ensuring timely service restoration and network integrity.
Top Skills:
BgpCiscoGreIp Networking ProtocolsIpsecIsisL2VpnL3VpnMplsOspfVpnVx-Lan
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Responsible for alarm analysis, troubleshooting, and change request implementation on IP nodes, while maintaining service and resolving trouble tickets for customers.
Top Skills:
BgpCiscoGreIp NetworkingIpsecIsisLdpMplsOspfRsvpVpnVx-Lan
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
