Manage US healthcare accounts receivable by calling insurers and patients to resolve claims, follow up on unpaid claims, post cash and write-offs, meet daily productivity and quality targets, escalate difficult cases, and ensure HIPAA compliance.
Sr. Executive- AR caller:
Qualifications: Graduation in any stream
Experience: BPO Experience - 3-6 years
US Healthcare AR experience preferred
Communication Skill:
Excellent oral and written communication skills
Working Hours:
40 hours per week as Full-time employee
Shift time: 7:30 PM IST - 4:30 AM IST
Weekends Off
Telecommuter/Internet requirements, if applicable:
High Speed internet connection at home, must be broadband
Must understand and adhere with telecommuter policy
Responsibilities- Interact and probe the insurance representative to get the required status update and have the claim resolved
- Ensure Daily Productivity targets are met at the required quality level on the assigned inventory,
- Perform timely follow up on claims to avoid revenue loss, Prioritize the pending claims for calling from the aging bucket,
- Review claims that have not been paid by insurance companies,
- Check insurance information provided by patient if it is insufficient or unclear,
- Follow the guidelines and applicable rules while calling insurance companies for confidentiality and HIPAA compliance,
- Escalate difficult collection situations to management in a timely manner, Handling patients billing queries and updating their account information,
- Post cash and write off the contractual adjustments accordingly while working on the accounts,
- Meeting daily/weekly and monthly targets set for an individual
- Qualifications: Graduation in any stream
- Experience: BPO Experience - 3-6 years
- US Healthcare AR experience preferred
- Excellent oral and written communication skills
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
EXL Chennai, Tamil Nadu, IND Office
Chennai, India
Similar Jobs
Information Technology • Database • Consulting
Manage healthcare accounts receivable by contacting insurers, resolving unpaid claims, reviewing insurance information, following up on aging accounts, and meeting productivity and quality targets. Handle patient billing inquiries, update account information, post cash, process contractual write-offs, maintain HIPAA confidentiality, and escalate complex collection issues. The role requires full-time overnight work, broadband internet, and adherence to telecommuter policies.
Top Skills:
Hipaa
Fintech • Legal Tech • Software • Financial Services • Cybersecurity • Data Privacy
Processes client orders and legal documents across multiple jurisdictions and systems. Responsibilities include responding to customer inquiries, maintaining records, managing portfolios, coordinating project updates, reviewing filings, fulfilling orders, and resolving documentation issues. The role requires accurate, timely work, strong customer service, communication, organization, and problem-solving skills in a fast-paced environment.
Top Skills:
MS OfficeSalesforceSalesforce Chatter
Digital Media • Information Technology • News + Entertainment
Develop and maintain high-performance Flutter applications for iOS and Android. Design application architecture, integrate native modules and third-party SDKs, create automated tests, manage CI/CD pipelines, and support app releases. Monitor and optimize reliability and performance, participate in on-call and incident response, document development work, collaborate across teams, and mentor junior developers.
Top Skills:
AndroidApp StoreBlocCi/CdDartFastlaneFlutterGithub ActionsGoogle PlayGradleiOSKotlinRiverpodSwift
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
