Handle US healthcare accounts receivable calling insurance companies to resolve claims, verify insurance details, post cash and adjustments, meet daily productivity targets, follow HIPAA/confidentiality rules, escalate difficult cases, and respond to patient billing queries during assigned night shift.
Sr. Executive- AR caller:
Qualifications: Graduation in any stream
Experience: BPO Experience - 3-6 years
US Healthcare AR experience preferred
Communication Skill:
Excellent oral and written communication skills
Working Hours:
40 hours per week as Full-time employee
Shift time: 7:30 PM IST - 4:30 AM IST
Weekends Off
Telecommuter/Internet requirements, if applicable:
High Speed internet connection at home, must be broadband
Must understand and adhere with telecommuter policy
Responsibilities- Interact and probe the insurance representative to get the required status update and have the claim resolved
- Ensure Daily Productivity targets are met at the required quality level on the assigned inventory,
- Perform timely follow up on claims to avoid revenue loss, Prioritize the pending claims for calling from the aging bucket,
- Review claims that have not been paid by insurance companies,
- Check insurance information provided by patient if it is insufficient or unclear,
- Follow the guidelines and applicable rules while calling insurance companies for confidentiality and HIPAA compliance,
- Escalate difficult collection situations to management in a timely manner, Handling patients billing queries and updating their account information,
- Post cash and write off the contractual adjustments accordingly while working on the accounts,
- Meeting daily/weekly and monthly targets set for an individual
- Qualifications: Graduation in any stream
- Experience: BPO Experience - 3-6 years
- US Healthcare AR experience preferred
- Excellent oral and written communication skills
EXL Chennai, Tamil Nadu, IND Office
Chennai, India
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