Senior Full Stack ServiceNow Developer, ITAM

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are seeking a Full Stack ServiceNow Developer with strong expertise in ITAM (SAM, HAM, SaaS Management) to build and optimize asset management solutions on the ServiceNow platform. This role focuses on automating ITAM workflows, improving asset visibility, and driving license compliance and cost optimization.
What you get to do in this role
Full Stack Development
Lead ServiceNow development across frontend and backend components with advanced debugging and optimization.
ITAM / SAM / HAM Engineering

• Configure and enhance SAM Pro, HAM Pro, and SaaS Management modules.
• Implement SAM capabilities: normalization, reconciliation, publisher packs, entitlement models, license metrics.
• Support HAM lifecycle: receiving, stockrooms, assignment, disposal, and CMDB mapping.
• Build automation using Flow Designer, IntegrationHub, Business Rules, Client Scripts, and Scoped Apps.
• Maintain data quality and enforce ITAM governance across the platform.

Integrations & Data Ingestion

• Build integrations with Microsoft 365, Adobe, Salesforce, AWS, Azure, GCP, and endpoint tools (Intune, Jamf, SCCM).
• Use REST/SOAP APIs, JSON/XML, MID Server, and IntegrationHub Spokes for entitlement, usage, and subscription data ingestion.
• Monitor integration health and ensure clean, accurate data for compliance.

SAM & SaaS Optimization

• Manage discovery, normalization, reconciliation, and true-up readiness.
• Enable SaaS subscription tracking and optimization (usage insights, renewal planning).
• Build executive dashboards for spend, usage, compliance, and optimization.

Collaboration & Continuous Improvement

• Partner with architects, product owners, and stakeholders to convert requirements into scalable ITAM solutions.
• Participate in Agile ceremonies, code reviews, and platform governance.
• Drive continuous improvements aligned with ServiceNow releases and ITAM best practices.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 3-5 years of ServiceNow development experience, with 2+ years in ITAM/SAM/HAM.
• Experience with Git/DevOps and Agile environments.
• Strong hands-on experience in: JavaScript, Glide APIs, Flow Designer, IntegrationHub, REST/SOAP integrations, HTML, CSS/SCSS, AngularJS/React
• Solid understanding of:
  • Licensing models (Microsoft, Adobe, Oracle, SaaS)
  • HAM lifecycle & CMDB mapping
  • Discovery, normalization, reconciliation

Preferred Certifications

• CSA - Certified System Administrator
• CAD - Certified Application Developer
• CIS-SAM - Implementation Specialist (Software Asset Management)
• CIS-HAM - Implementation Specialist (Hardware Asset Management) (optional but preferred)

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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