The Senior Implementation Analyst leads client software implementations, manages project configurations, and serves as a subject matter expert for Self-Direction software, ensuring timely and effective deployment in coordination with teams.
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
The Senior Provider Implementation Analyst will work with the implementation team to lead new clients through the implementation of the software. They will be responsible for working with configuration requirements and maintaining a subject matter expertise in the application and implementation process. Applicants should have some background in HCBS software, customer service, project management/analytics, or software implementation.
This position will operate with a relatively high degree of autonomy, so it will require the applicant to be detail-oriented, process-minded, and able to manage time efficiently while handling multiple projects. As we are a growing company, there is a significant opportunity for advancement in this role. We are hiring for an immediate start.
This is a hybrid position. Team members located in Minneapolis, New York City, or Washington D.C. are expected to work onsite two days per week to support collaboration and engagement.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Duties
- Work closely with clients to collect, analyze, and document configuration requirements and support client goals as software is implemented
- Work with development teams to complete and test the product configurations in line with the implementation timelines
- Assists project management to define project scope, project plans, and deliverables
- Drive forward implementations to successful launch within established timelines
- Develop an expertise in Self-Direction software to be able to act as subject matter expert in specified department
- Effectively uses internal tools to share updates and next steps appropriately across the project and product management teams
- Establish workflows with Product team to stay up to date on product knowledge and to improve configuration process based on feedback to continually optimize the launch process
- Provide superior configuration related communications and guidance over the phone or through our ticketing system
- Lead the training of newly hired HHAX employees on FMS Engine modules including implementation analysts and support staff
- Act as main point of reference for complicated FMS Engine inquiries, either from internal or external clients
- Manage large scale & complicated implementations across client base
Other Job Duties
- Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
- Travel up to 10%, including overnight travel
Required Education, Experience, Certifications and Skills
- A quick learner and a creative problem-solver who can conceptualize complex issues and connect the dots to articulate solutions
- Comfortable with navigating web-based applications
- Familiar with Self-Direction (also called participant direction and consumer direction) or software implementations
- An excellent communicator, both orally and in writing
- Someone with superb interpersonal skills, who builds and nurtures strong and lasting relationships
- Extremely organized, with a strong drive for efficiency
- Easily adaptable in a fast-moving environment and calm under pressure
- Comfortable working both autonomously and in teams
- Someone who approaches life with curiosity
- Passionate about using technology to help people
- We require a bachelor’s degree or equivalent experience
The base salary range for this US-based, full-time, and exempt position is $85,000 - $100,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
Top Skills
Hcbs Software
Web-Based Applications
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