Senior Information Systems and Data Consultant

Job Description
Joining the Information & Systems Transformation (ISTX) team accelerates career growth through high-visibility projects and a collaborative environment emphasizing learning, mentorship, and expertise in technology and data engineering. As internal consultants, ISTX drives business transformations to advance Chase Consumer & Community Banking (CCB) towards operational excellence. The team's mission is to enhance processes and systems, improve customer experience, boost employee engagement, reduce risks, achieve financial benefits, and foster continuous improvement.
As a Process Improvement Associate II within the Information & Systems Transformation (ISTX) team, you are expected to work independently at a senior level. Your role will involve leading entry-level associates, consulting on strategic improvements, conducting interviews with executives, assessing current states, and developing solutions for presentation to executive sponsors. This role provides an opportunity to accelerate your career growth through high-visibility projects and a collaborative environment emphasizing learning, mentorship, and expertise in technology and data engineering.
Job Responsibilities:

• Partner with project team members to interview stakeholders, develop frameworks and insights to address key process improvements, organizational changes, and functional strategic development efforts.
• Informally develop team members by serving as a mentor and participate in a culture of continuous learning; this may include managing analysts and interns.
• Analyze and map key business processes and information flows, identifying inefficiencies and areas for improvement using advanced data analytics and statistical inference techniques.
• Develop and implement process improvement initiatives, focusing on simplification, manual touch point reduction, and the application of digital process tools.
• Collaborate with cross-functional teams to ensure alignment of process improvement initiatives with organizational goals, fostering a culture of innovation and continuous learning.
• Utilize storytelling and deck building skills to effectively communicate complex process improvement concepts and data to diverse audiences, fostering understanding and retention of the core message.
• Be intellectually curious, with ability to take ownership of tasks and manage most elements of an entire workstream.

Required Qualifications, Capabilities, and Skills:

• Process Improvement and AI Expertise: 3+ years of experience in developing and implementing process improvement programs to streamline workflows, reduce manual effort, and increase productivity with 1+ year(s) designing AI-driven solutions on public cloud platforms, particularly AWS, with familiarity in tools like Amazon Bedrock, Google Vertex AI, Azure Machine Learning, LLMs (Grok, Chat GPT), and Agentic AI.
• Advanced Analytical, Problem-Solving Skills, and Data Viz: Strong intellectual curiosity, systems thinking, and advanced business/data analysis to address complex operational issues to optimize business processes across complex, integrated ecosystems, skilled in data visualization tools like Tableau or Power BI to socialize findings.
• Strong Communication and Collaboration Skills: Good client management, executive-level communication skills, experienced in creating presentations, written and verbal, to deliver complex concepts to executives, non-technical stakeholders, and work collaboratively with cross-functional teams to drive process improvements.
• Cross-functional collaboration & Driving requirements: Identify process improvement opportunities across departments, and experience driving Business/Functional requirements for tools, applications, or systems.
• Data Management and Integration: Proficient in database and cloud platforms (AWS, Azure, Google Cloud), ETL processes, with expertise in data modeling, design, warehousing, and performance optimization.
• Tech, Cloud, and Software Development Skills: Experience leveraging Hyperscaler services (AWS) for rapid solutions, expertise in big data tools and platforms, proficient in programming languages (Python, Java, SQL, etc.), advanced data mining, with experience in software development methodologies (Agile, Scrum) and tools (CI/CD pipelines, Git).
• Education: Degree in a related science field such as Computer Science, Information Technology, Data Science, Mathematics, Engineering, or equivalent experience.

Preferred Qualifications, Capabilities, and Skills:

• Emerging AI Tools and Technologies: Familiarity with AI orchestration tools like LangChain, CrewAI, and Grok/Chat GPT, with the ability to quickly learn and apply new technologies for innovative solutions.
• Expertise in NLP, Document Parsing, and Data Vectorization: Some experience using this expertise to extract value from existing data with proficiency in using OpenSearch for enhanced search and analytics capabilities.
• Retrieval-Augmented Generation (RAG) and Automation: Some experience implementing RAG techniques and agentic orchestration workflows to produce massive efficiencies and optimizations through automation.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.