Senior Infrastructure operations Analyst

Management Level

G

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.  

EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide.

Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Responsibilities and skills required include:

• Proactively maintain and develop all operational infrastructure technology to maintain a 24x7x365 uptime service.
• Proactively monitoring system performance and capacity planning
• Good knowledge and experience in managing Linux: RedHat, CentOS, Debian, etc.
• Good knowledge and experience in managing Microsoft Infrastructures (Windows Server, Active Directory, RDS) and Hypervisor technology (Hyper-V and VMware)
• Manage, coordinate, and implement software upgrades, patches, certificates, hot fixes and on servers, workstations, and network hardware
• Awareness of vulnerability management systems and security remediation.
• Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP
• Expert in Powershell, Shell, Perl, and/or Python, terraform scripting
• Strong grasp on configuration management tools, such as Puppet and Chef, Ansible.
• Experience with DevOps tools such as Jenkins, Git, etc.
• Public cloud skills and awareness (eg Microsoft Azure, AWS) will be added advantage, particular with infrastructure as code skills.
• Excellent troubleshooting skills: Able to solve authentication issues, troubleshoot connectivity issues with servers and certificates.
• Experience with integrating applications and providing support related to infrastructure.
• Enhance and improve existing infrastructure through automation and reporting.
• Take handoff of problems from SME leads and work them independently to root cause.
• Own Root Cause Analysis and Problem Management for Infrastructure issues.
• Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
• Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.

Skills, Attributes and Behaviour:

The successful candidate will demonstrate the following skills and behaviour.

• Excellent verbal and written communication skills.
• Willing to work in Night shift / US Business Hours / On-Call as required
• Relevant and current certifications will be considered an advantage
• Should have process orientated approach.
• Desire to learn and ability to implement the learnings swiftly.
• Should be a Good Team player, highly motivated and ambitious.
• Ability to manage work as per the targets agreed.
• Ability to work in a virtual and remote environment.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.