Senior Infrastructure Operations Engineering Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:

• Technical Support:
  • Be able to provide L1, L2 support to server infra, software, Applications, Citrix, AVD and Day to day system issues & break fixes, M365, exchange and outlook issues and network-related issues across multiple clients
  • Troubleshoot and resolve incidents and problems related to M365 & Exchange tools, such as email, collaboration tools, and productivity applications
• Patch Management:
  • Plan, schedule, test, deploy, and verify security patches/updates for Windows, Linux, macOS systems using Tanium Patch.
  • Coordinate with application owners to validate patch compatibility before deployment.
  • Maintain patch baselines and deployment profiles in Tanium
• Vulnerability Remediation:
  • Use Tanium Discover/Comply/Reveal modules to scan endpoints for vulnerabilities
  • Analyze vulnerability reports; prioritize remediation based on risk/severity
  • Track remediation efforts; follow up with system/application owners as needed
• Monitoring & Reporting:
  • Monitor compliance dashboards; generate regular reports on patch status and vulnerability remediation progress
  • Identify systems out of compliance or at high risk; escalate as necessary
• Process Improvement & Documentation:
  • Document standard operating procedures (SOPs) for patching/vulnerability workflows
  • Continuously refine processes for efficiency, accuracy, automation, and minimal user impact
  • Collaborate with cross-functional teams across MPP's to ensure effective communication and coordination during incident management and service requests
  • Escalate complex issues to L3 support or relevant teams for further investigation and resolution
  • Maintain and update knowledge base articles for common issues and resolutions
  • Participate in change management activities, including reviewing and approving change requests
  • Document all incidents, problems, and resolutions in the ticketing system
• Troubleshoot OS/application errors; resolve connectivity or performance problems
• Manage Active Directory accounts/passwords/group memberships as needed
• Troubleshooting skills related to patch failures, deployment errors, and endpoint communication issues
• Scripting ability (PowerShell/Bash/Python) is a plus for automation/integration tasks
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree in computer science, information technology, or a related field
• 4+ years of experience in IT infrastructure operations or a similar role
• Proven experience administering the Tanium platform (especially Patch module)
• Hands-on experience managing OS/application patching at scale using Tanium Patch module (or similar endpoint management tools)
• Experience running vulnerability scans via Tanium Comply or comparable products
• Experience with ticketing systems (Service Now)
• Tanium Patch Management and Windows Server Experience
• Experience with deployment tools (Tanium Deploy, SCCM/MECM, PDQ etc)
• Experience with AD user group Management and other administrative tools
• Knowledge of IT security best practices and the ability to implement security measures on end-user devices
• Solid knowledge of IT infrastructure components such as servers, networks, storage, and virtualization technologies
• Solid understanding of operating system patching for Windows (required); Linux/Mac
• Familiarity with cybersecurity best practices in vulnerability management/patch lifecycle
• Familiarity with ITIL processes and best practices
• Proven excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Proven proactive approach to identifying and resolving technical issues
• Proven ability to work independently and in a team environment
• Tanium Patch Management; Ability to provide L1, L2 support to server infra, software, Applications, Citrix, AVD; Windows Server Admin;

Preferred Qualifications:

• Familiarity with endpoint management tools (e.g., SCCM/MECM/Intune)
• SCCM / Bigfix

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.