Senior IT Engineer – Identity and Access Management (IAM)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Overview 

Genesys is seeking a skilled Senior IAM Engineer to join our global Identity and Access Management team. This role is ideal for an experienced individual contributor who can independently deliver on defined IAM capabilities, support day-to-day operations, and collaborate effectively with global stakeholders. 

The IAM Engineer will support enterprise IAM platforms and processes including SSO, Identity Governance & Administration (IGA), directory services, and access controls, while gaining deeper exposure to Active Directory and Microsoft Entra ID in support of senior engineers. 

Key Responsibilities 

• Administer, configure, and support IAM platforms including Okta and Active Directory. 

• Execute IAM operational activities such as user provisioning/deprovisioning, access changes, access reviews, and authentication workflows. 

• Support and improve Joiner, Mover, Leaver (JML) lifecycle processes and automation. 

• Assist with directory and cloud identity operations in Active Directory and Microsoft Entra ID, including user, group, and access management. 

• Implement and maintain role-based access controls and entitlement models. 

• Monitor IAM systems and access events; investigate issues and escalate risks as needed. 

• Collaborate with Security, IT, HR, and application teams to deliver IAM solutions. 

• Support audits, compliance activities, and evidence collection related to identity and access controls. 

• Create and maintain IAM documentation including knowledge base articles, runbooks, and team SOPs. 

• Participate in testing and validation activities for IAM changes and integrations. 

• Participate in a shared, rotational on-call schedule to support IAM services. 

Qualifications & Experience 

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience. 

• Typically 5years of experience in IAM, IT security, or enterprise IT operations. 

• Hands-on experience with Okta and directory services. 

• Exposure to Active Directory and Microsoft Entra ID administration is strongly desirable. 

• Working knowledge of SAML, OAuth, OIDC, MFA, and identity lifecycle concepts. 

• Experience supporting SaaS and internal application integrations. 

• Familiarity with tools such as ServiceNow, Jira, and Confluence. 

• Strong troubleshooting, documentation, and communication skills. 

• Ability to work independently and collaborate across global teams. 

Additional Information 

• Working Hours: This role requires working late-day IST hours to support overlap with US (PST) and EMEA-based teams. Typical working hours are 3:00 PM – 12:00 AM IST, with some flexibility. 

• On-Call Support: Participation in a shared, rotational on-call schedule will be required. 

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.