First Advantage
Senior IT Support Specialist (Service Desk) - Mumbai - First Advantage
Job Posted 13 Days Ago
Be an Early Applicant
The Senior IT Support Specialist manages desktop setups, resolves IT issues, ensures compliance, and supports end users in a fast-paced, 24/7 environment.
Senior IT Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop, MAC and notebook computers, peripherals, and associated peripherals, including AV equipment also drive desktop/laptop compliance. The Senior IT Support Specialist will report to the IT Team Lead/Manager and will work closely with other members of the technology department to support all end users.
Responsibilities will include :
Bachelor’s Degree (Must as a full-time academics)
Experience:
• Scripting Knowledge
• 4+ years specializing in end user computing.
• Good knowledge of ITIL processes. ITIL certification is an added advantage.
• Systems Architecture and integration experience preferred (specifying hardware, network configuration, etc.).
• Telephony experience (Cisco VoIP preferred).
• Microsoft Office 2010 and 2013
• Outlook 2010 and 2013
• Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.)
• Previous work experience in a corporate environment
• Experience supporting Outlook in a Microsoft Exchange environment.
• Experience supporting a variety of Wi-Fi-enabled devices.
• Experience supporting remote users.
• Basic knowledge of thin client systems, network printers, citrix, terminal servers
Exposure in Intune, Powershell, AVD And Azure AD will be of great benefit
Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.)
• Excellent communication skills and experience working in a global setup.
• Ability to clearly communicate technical concepts to non-technical people.
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using
industry best practices and procedures
• Ability to multi-task in a fast-paced environment
Work Location : Goregaon / Thane (Hiranandani)
Joining time needed : 15 days /Immediate
Responsibilities will include :
- Set up, maintain, and troubleshoot desktop and notebook computers (On Site & Remote)
- Daily follow ups on pending ticket to closure and ensure SLAs are met
- Follow up & drive closure of long pending tickets
- Set up and configure printers, scanners, and other peripherals
- Working on a 24*7 environment and on shift basis
- Install and configure software
- Having PowerShell scripting knowledge is valuable for automating tasks and improving efficiency
- Coordinate with vendors as needed
- Alert the support teams on outages and provide necessary updates on Bridge calls
- Review and test new applications, printers, software’s etc. and provide feedback
- Document issue resolution, Prioritize and re assign tickets in JSM
- Handle escalated issues & support the engineers on floor
- Develop and share Knowledgebase to the teams
- Propose Service Improvement Plans for the company and work on implementing them
- Maintain excellent communication with all end users and other members of the technology department
Bachelor’s Degree (Must as a full-time academics)
Experience:
• Scripting Knowledge
• 4+ years specializing in end user computing.
• Good knowledge of ITIL processes. ITIL certification is an added advantage.
• Systems Architecture and integration experience preferred (specifying hardware, network configuration, etc.).
• Telephony experience (Cisco VoIP preferred).
• Microsoft Office 2010 and 2013
• Outlook 2010 and 2013
• Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.)
• Previous work experience in a corporate environment
• Experience supporting Outlook in a Microsoft Exchange environment.
• Experience supporting a variety of Wi-Fi-enabled devices.
• Experience supporting remote users.
• Basic knowledge of thin client systems, network printers, citrix, terminal servers
Exposure in Intune, Powershell, AVD And Azure AD will be of great benefit
Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.)
• Excellent communication skills and experience working in a global setup.
• Ability to clearly communicate technical concepts to non-technical people.
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using
industry best practices and procedures
• Ability to multi-task in a fast-paced environment
Work Location : Goregaon / Thane (Hiranandani)
Joining time needed : 15 days /Immediate
Top Skills
Av Equipment
Cisco Voip
Citrix
Itil
macOS
MS Office
Windows
Outlook
Powershell
Tcp/Ip
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