Senior Lead Infrastructure Engineer (Network Risk & Performance Manager)

Job Description
Join a team where you can significantly shape the future of a world-renowned and influential company. Among top performers, you can make a direct and meaningful impact.
As a Senior Network Infrastructure Engineer at JPMorgan Chase within the Consumer & Community Banking sector, you will demonstrate both depth and breadth of knowledge regarding network infrastructure, applications, and technical processes across multiple technical disciplines. You will specialize in network engineering to drive programs or initiatives consisting of multiple technologies and applications.
Job Responsibilities:

• Drive engineering strategy for network infrastructure, including both on-premises and cloud-based solutions, to support the Consumer Line of Business.
• Lead the design, implementation, and management of network solutions, ensuring high availability, security, and performance.
• Drive end to end troubleshooting of network performance issues.
• Analyze upcoming network changes and ensure communication of relevant impacts to stakeholders.
• Enhance reliability and quality, and reduce time to resolve issues in network incidents.
• Implement continuous process improvements, including policy, procedures, and network monitoring.
• Identify, coordinate, and implement initiatives/projects that create efficiencies and optimize network operations.
• Measure and optimize network performance, with a focus on anticipating customer needs and innovating to continually improve.
• Provide primary operational support and engineering for network platforms. Show leadership in resolving production issues and manage teams to ensure minimal customer impact.
• Debug and optimize network systems and automate routine tasks.
• Collaborate with cross-functional teams to identify potential risks and opportunities to improve user experiences.

Required Qualifications, Capabilities, and Skills:

• Formal training or certification in network engineering concepts and 5+ years of applied experience.
• Strong understanding of business technology drivers and their impact on network architecture design, performance, and monitoring.
• Excellent communication skills, with the ability to adapt messaging to different audiences and deliver critical information clearly and concisely.
• Analytical thinker with business acumen and a solution-based focus on incident and problem management.
• Proven experience in building or supporting network environments, including cloud services like AWS, GCP, or Azure.
• Experience using network management and monitoring tools.
• Experience with Infrastructure-as-Code (IaC) for network configurations.
• Experience with high-volume, mission-critical network applications and their interdependencies.v000

Preferred Qualifications, Capabilities, and Skills:

• Ability to leverage tools like Splunk and Dynatrace for network issue identification and troubleshooting.
• Experience with ITIL processes such as incident, problem, and lifecycle management.
• Knowledge of container platforms and their network implications.
• Strong understanding of network architecture, design, and business processes.
• Experience working in large, collaborative teams to achieve organizational goals.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.