Senior learning experience designer, partner enablement

📐 About this role

Can you build and teach world-class learning experiences? Do you love a challenge? Are you a professional who balances polish with iterative, fast-paced grit? We want to talk to you!

Writer is looking for a Senior learning experience designer to empower our partners via interactive, engaging learning experiences, both live and on-demand. For this role, we’re looking for a creative and polished learning experience designer who excels at ideating, developing and delivering learning products.

You’ll play a pivotal role in creating compelling partner certification experiences through formats such as virtual and live instructor-led training, self-paced e-learning, video job aids, assessments, and train-the-trainer programs. Your goal is to accelerate our partners through world-class, scalable education.

🦸🏻‍♀️What you'll do

• Create learning journeys for partners to up-level their sales and technical skills.

• Design and develop written, video, and interactive content for self-service, live and virtual instructor-led, and tailored delivery.

• Partner with cross-functional teams to up-level existing education for technical and sales partner personas.

• Identify and fill gaps in our learning materials.

• Deeply empathize with the challenges our partners face and advocate for new and exciting opportunities to meet their needs through education.

• Use research-informed instructional strategies to design content.

• Build an assessment and feedback culture that informs decisions with data.

• Craft strong relationships across stakeholders.

⭐️What you’ll need

• You’re an accomplished and exacting designer who knows how to own their craft to build meaningful, concise, and effective learning experiences for external audiences.

• You have 8+ years experience developing and delivering on-demand, VILT and ILT learning (scripts and self-serve resources as well as designing e-learning solutions using a combination of media, including text, graphics, animation, audio, video, and interactive facilitated content) with specific experience in:

  • Partner or customer learning in enterprise software

  • Backwards design

  • Social and gamified learning

  • Assessment design

• You’re a compelling facilitator with experience in interactive and effective instruction.

• You’re comfortable driving learning outcomes for generative AI, with recommended (but not required) experience in AI tooling and solutions.

• You’re confident, and can easily build relationships with stakeholders and program managers.

• You know your instructional design methodologies and UX design principles, and build polished learning content.

• You have experience with common tools for design, authoring, voice-over and video creation.

• You’re comfortable with experimentation, iteration and a fast-paced environment.

• You prioritize self-awareness, feedback and growth.

• You enjoy thinking about how to better organize processes and projects, and leading the way.

• You’re naturally curious and love learning new things.

Note

• Regular domestic and international travel required.

• Work sample or portfolio required for application.

#LI-Hybrid

🍩 Benefits & perks (US Full-time employees)

• Generous PTO, plus company holidays

• Medical, dental, and vision coverage for you and your family

• Paid parental leave for all parents (12 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Flexible spending account and dependent FSA options

• Health savings account for eligible plans with company contribution

• Annual work-life stipends for:

  • Home office setup, cell phone, internet

  • Wellness stipend for gym, massage/chiropractor, personal training, etc.

  • Learning and development stipend

• Company-wide off-sites and team off-sites

• Competitive compensation, company stock options and 401k

Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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