Senior Machine Learning Engineer - Data Platform

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
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Job Description
As Data Platform - Senior MLE, you will be responsible for leading the design, development, and implementation of AI-driven systems while overseeing the integration with Snowflake data warehousing solutions. You will provide technical leadership, mentorship, and guidance to the engineering team, ensuring the successful execution of projects and initiatives. The ideal candidate is a strategic thinker, sharp problem-solver, and possesses a deep understanding of AI technologies and ML engineering to build high-performance solutions.
Key Responsibilities

• Lead the design and architecture of AI-driven solutions, including prompt generation strategies and integration with Snowflake data warehouses
• Have end-end ownership on all aspects of the solution, development and optimization of AI solution design and algorithms, ensuring high-quality outputs and scalability
• Lead and implement the end-end solution, keeping maintenance of process, automation, and data solutions for data platform and analysis with various tools and libraries
• Provide technical leadership and solution options from engineering point of view, fostering a culture of innovation, collaboration, and continuous improvement
• Collaborate with cross-functional teams, including data scientists, data engineers, and product managers, to define project requirements and deliverables
• Conduct code reviews, performance evaluations, and provide constructive feedback to team members to drive excellence and growth.
• Stay abreast of emerging technologies and industry trends, incorporating best practices and innovative approaches into our technical solutions.
• Worked in the agile dev life cycle and understands best practices for software development and project management.

Qualifications
To be successful in this role you have:

• 5+ years of total experience with Bachelor's degree in Computer Science, Engineering, or related field
• Extensive experience with AI/ML technologies and frameworks, such as Agentic AI, MCP, LLMs, ML algorithms, Deep learning understanding
• Advanced level hands on experience with Py, Snowflake, thorough working experience with AI and GenAI models and libraries
• Stay abreast and ability to apply the latest developments in Agentic AI and LLM ecosystem with the tools and tech
• Expertise in SQL programming, with the ability to write complex queries and optimize database performance
• Proficiency in Snowflake data warehousing solutions, including data design, performance optimization etc
• Proven experience as a technical lead with a strong track record of leading successful AI and data engineering projects
• Strong leadership, communication, and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Strategic thinking and problem-solving abilities, with a keen attention to detail and quality.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities and deadlines effectively

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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