Join us. Let’s make a direct impact in healthcare.
Being an Iodine employee means becoming part of something bigger - using clinical AI technology to drive smarter healthcare processes and positively impact patient care.
Who we are:
Recognized as one of Austin’s best places to work, we are a collaborative and dedicated team with innovation built into our DNA. Iodine is an enterprise AI company that is championing a radical rethink of how to create value for healthcare professionals, leaders, and their organizations - by automating complex clinical tasks, generating insights and empowering intelligent care. Powered by one of the largest sets of clinical data and use cases available, our groundbreaking clinical machine-learning engine, Cognitive ML, constantly ingests the patient record to generate real-time, highly focused, predictive insights that clinicians and hospital administrators can leverage to dramatically augment the management of care delivery.
What you’ll do:
Lead the development and refinement of our strategic approach to coding operations and services
Manage the coding team to ensure that Iodine products are developed and maintained with up to date coding requirements and regulations
Lead and manage the customer facing coding team so that customers are able to successfully adopt the code audit product and achieve a successful ROI
Foster and manage strong, strategic, long-term customer relationships with decision-makers and industry influencers
Drive individual customer facing coding team members behaviors to ensure customer success through regular monitoring of customer data and identification of action plans for improvement
Develop and coach individual coding team members to provide appropriate education, mentoring and coding support to customer leaders and end users that ensures customer satisfaction and expected outcomes
Execute processes and programs to improve code rule development and maintenance to mitigate customer risk and drive value resulting in renewal and expansion opportunities
Stay informed about industry updates on coding guidelines and materials to ensure product compliance and competitiveness.
Research healthcare technology changes and trends affecting documentation and coding, guiding product development accordingly.
Serve as a point of escalation for customer issues and work directly with customer leaders and internal departments to ensure resolution occurs
Report out on product development and maintenance to Iodine leadership,
Proactively identify risk customers and provide mitigation strategies as needed
Advocate for product enhancements/new features and influence roadmap planning, based on customer input and needs
Drive innovation of the Iodine Software products and establish best practice workflows for internal and external users
Maintain customer loyalty by coaching the coding customer team to serve their customers above and beyond expectations.
Collaborate with the Data Science and Product teams to provide subject matter expertise for product development and enhancement.
Prepare coding-related reports, analyses, and recommendations for product development and strategic decision-making.
What we’d love to see:
Minimum Requirements (Education, certifications and experience):
Bachelor's degree in Health Information Management (RHIA) or Bachelor degree in related field with appropriate coding certification
Certification: CCS and/or CIC required, CCDS and/or CDIP preferred
Experience in monitoring and assessing coding accuracy
Experience managing a second level review process that identifies coding error or discrepancies
Experience in customer management with a healthcare technology or consulting company
5+ years of inpatient coding experience required
Experience in coding consulting role preferred
Progressive growth in coding leadership
Staff management experience
Program strategy and goal setting experience
Strong persuasion skills to assist customers who have difficulty with change management
Experience presenting to others
Strong verbal and writing client-facing communications skills are needed to both gather information, ideas and to present features and functionality
Experience with communicating through conflict to achieve agreed upon outcomes
Experience working/managing multiple concurrent projects and tasks while staying on track and meeting commitments
Experience identifying opportunities and potential gaps in order to contribute proactive ideas for improvement
Experience managing timelines and evolving customer expectations and deliverables including prioritizing and escalation
Ability to travel up to 40%, as necessary
Travel schedule is based upon customer need and availability
Preferred Requirements:
Master’s degree in a health system management, business or other healthcare related field
Collaborator DNA with a desire to solve for the interests of our clients and of our business
Positive, self-starter attitude with desire to exceed expectations and ability to work extended hours when necessary
Experience in developing new technology
What we offer:
Comprehensive Healthcare: Fully covered medical, vision, and dental benefits for employees, plus generous dependent coverage.
Telehealth Services: Convenient access to telehealth services tailored for remote work.
Savings Accounts: Tax-advantaged savings accounts for healthcare and dependent care expenses.
Ancillary Benefits: Life, AD&D, and disability insurance paid by Iodine for peace of mind.
Retirement Plan: Competitive 401(k) retirement plan with a considerable company match.
Extra Life Insurance: Optional additional life insurance coverage for you and your dependents.
Accident Insurance: Financial protection against unexpected accidents and critical health issues.
Critical Illness Insurance: Provides financial support for medical costs and living expenses during serious illness.
Hospital Indemnity Insurance: Additional support for hospital-related expenses through indemnity insurance.
Pet Insurance: Affordable options for discounted pet insurance.
Legal and Identity Protection: Legal and ID theft protection to safeguard personal information.
Employee Assistance: Confidential employee assistance program for personal and professional challenges.
Education Allowance: Annual funding for educational pursuits and continuing education to support professional development and skill enhancement.
Reimbursements: Annual reimbursement for eligible wellness expenses, monthly reimbursement for cell phone and WiFi costs, and a one-time equipment allowance for creating a comfortable home office.
Why should you join Iodine?
This is a unique opportunity to join a close-knit, rapidly growing team and help us improve a key piece of the organization. You will have the opportunity to drive smarter healthcare processes through technology, so hospitals can stay focused on patient care. You will join a passionate and ambitious team, with a proven record of success building multiple companies. Learn more about our company culture on Built In Austin and on our website at www.iodinesoftware.com.
Compensation Range: $125K - $170K
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