Senior Manager - Customer Marketing

Job Title: Senior Manager - Customer Marketing

About the Function:  Our Sales team love building relationships, connecting with customers to sell our much-loved brands in new and vibrant markets where they can thrive. They help sell our iconic brands across 180 countries every year.

We’re operating across different markets, channels, and areas of expertise. Using your curiosity and passion, you’ll make the most of consumer insight and digital platforms, reaching new customers, markets, and celebrations to help us achieve our growth potential. We’ll support your learning and growth as you develop your career with us and work with people across our business to realise your fullest potential.

About the role:

The role looks at supporting the SCMM in delivering the NSV and market share objectives. The role is responsible for execution of customer marketing plans at an outlet level as per the defined goal involving various aspects of ensuring effective brand communication, accurate M&E, running promotion schemes, promotor/vendor management, capability building and managing all documentation to ensure smooth implementation of the plan

Role Responsibilities:

1. Outlet management

• Conduct market recee with Sales team to evaluate and finalize the outlets

• Ensure installations and its maintenance and upkeep at vendor outlets as well as acknowledgement and clearance of the bills as per PO

• Finalize beat as per switch Promotion Plan for outlet mapping and ensure deployment of promotional elements and gifts at outlets as per Activity calendar

• Work towards development and innovations in Signage Elements example racks / main shop signage/ gondolas etc

• Collate and update TSEs & TLs monthly Scores in online & offline Portal

• Prepare and supervise contracts for rental outlets and get their approval through the legal team • Ensure accurate documentation, supervision and monitoring of challans, in & out stock register, bills, POs, GRAs, PR and attendance of the sales team

• Plan and execute POSMs, Display Units, shelf shares for branding and merchandising as per contract and get required sign -off for PO payments

2. Brand communication and visibility

• Help SCMM develop brand communication options at various channels as per brand imperatives • Co-ordinate with vendors to oversee execution of signage in the state.

• Execute agrees visibility strategy and track and monitor visibility execution

• Responsible for the choice of outlets for implementation along with the Sales team.

• Use outlets as media vehicle to drive seamless route to consumer effectiveness by building brand visibility, imagery, creating demand through consumer winning activations and leveraging USL portfolio for effective sell-in & sell-out.

3. Budget

• Coordinate with the manpower agency for various activities eg. claim settlement etc. • Ensure accurate spend of budgets at the state level.

4. Analytics

• Monitor and report performance to the Customer Marketing Manager and support in defining actionable learning for improvement. • Provide feedback to the regional marketing team and sale team for improvement based on the competitor analysis and performance wrt the plan

5. Train promoters for optimum performance

• Responsible for training and development of the third party execution force through on the job training & scheduled training calendar in co-ordination with Regional/National Trade marketing • Induct and train the promoters as per incentive schemes • Ensure the sales team is aligned to the marketing activity and standards through regular communication and formal meetings.

Experience / skills required:

Qualification:

MBA in Sales and Marketing

Experience:

• 5-7 years’ experience in FMCG / Alco-Bev sales

Knowledge & skills:

• Planning, execution and review

• Analytical & reasoning skills

• Communication & negotiation skills

• ROI Orientation

•Vendor Management

Best suited for someone who

• Believes in perfection when it comes to execution

• Inclination to spend majority of time in the market

• Good at networking

Flexible Working Statement: Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you’re supported from day one.

Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you. 

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.